Summary
Overview
Work History
Education
Skills
References
Timeline
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Suwattana Reimers

Springdale Heights,NSW

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Service-oriented Guest Service Representative with a strong background in hospitality and customer service in Thailand and Australia. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.

Overview

20
20
years of professional experience

Work History

Food Service Assistant

Albury/Wodonga Health
Wodonga, Victoria
07.2021 - Current
  • Enhanced food quality by monitoring shipments, preparation and food handling.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept customer and food preparation areas clean and well-organized.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Sought out and implemented methods to improve food service and team performance.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Set up, restocked and cleaned dining areas.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Café all rounder

Maxwell Cafe
09.2014 - 04.2016
  • Stocked customer service stations with paper products or beverage preparation items.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained calm demeanor during high-volume periods and special events.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Memorized official and off-menu coffee and tea preparations.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Utilized POS system to receive and process customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.

Office Cleaner

BroadlexService Company
02.2013 - 04.2016
  • Dusted ledges, countertops, files, office equipment, desks and walls.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Notified building managers about needed repairs to maintain public safety.
  • Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Followed security rules when disarming alarm systems and leaving.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
  • Gathered and removed trash, placing in appropriate disposal area.
  • Replenished restroom supplies to maintain soap, paper towels and other product levels.
  • Followed company uniform, performance and security policies with every job.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Food and Beverage Attendant, Cashier

Next Balance Thai Restaurant
02.2013 - 10.2013
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Set tables for upcoming meals by following food service guidelines.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Trained new team members in cash register operation, stock procedures and customer services.

Customer Service/Receptionist

Siam Traditional Massage and Spa
02.2013 - 09.2013
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming bookings.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.

Food and Beverage Attendant, Cashier

Trinitas Thai Restaurant
Camberwell, Victoria
01.2012 - 01.2013
  • Set tables for upcoming meals by following food service guidelines.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

Food and Beverage Attendant, Cashier

Indochine Cafe’ Sydney
11.2010 - 12.2011
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Maintained dining and food service areas to maximize safety and cleanliness.

Receptionist/Administration

Tourism Authority of Thailand
Sydney
11.2009 - 04.2010
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Guest Service Agent

Miracle Grand Convention hotel Thailand
Donmuang , Bangkok
01.2005 - 01.2008
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Updated daily records such as occupancy reports, registration cards.
  • Provided directions to various locations within the city as requested by guests.
  • Completed financial audits on scheduled basis.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
  • Scheduled reservations for groups such as meetings, conferences or weddings.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted guests with a friendly and welcoming attitude.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Managed guest check-in and check-out procedures, reservations and payments.

Education

Advance diploma - hospitality management

Sydney School business and technology
11.2011

Barista certificate from -

Australian Barista School and TAFE
06.2010

Bachelor of Education -

Rajamongala Institute of Technology
Thailand
02.2003

Skills

  • Guest check-in and check-out
  • Hospitality services
  • Guest service and assistance
  • Hospitality best practices
  • Account inquiries
  • Registration management
  • Cash handling experience
  • Housekeeping coordination
  • Key card programming
  • Client relationship management
  • Team player mentality
  • Account changes
  • Fluent in Thai and English
  • Proficient in Microsoft office
  • Guest communication
  • Administrative skills
  • Local points of interest
  • Complaint handling
  • Team member development
  • Tour bookings
  • Guest inquiry resolution
  • Security awareness
  • POS terminal operation
  • Guest account management
  • Information confidentiality
  • Hospitality and service industry background

References

Available upon request.

Timeline

Food Service Assistant

Albury/Wodonga Health
07.2021 - Current

Café all rounder

Maxwell Cafe
09.2014 - 04.2016

Office Cleaner

BroadlexService Company
02.2013 - 04.2016

Food and Beverage Attendant, Cashier

Next Balance Thai Restaurant
02.2013 - 10.2013

Customer Service/Receptionist

Siam Traditional Massage and Spa
02.2013 - 09.2013

Food and Beverage Attendant, Cashier

Trinitas Thai Restaurant
01.2012 - 01.2013

Food and Beverage Attendant, Cashier

Indochine Cafe’ Sydney
11.2010 - 12.2011

Receptionist/Administration

Tourism Authority of Thailand
11.2009 - 04.2010

Guest Service Agent

Miracle Grand Convention hotel Thailand
01.2005 - 01.2008

Advance diploma - hospitality management

Sydney School business and technology

Barista certificate from -

Australian Barista School and TAFE

Bachelor of Education -

Rajamongala Institute of Technology

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Suwattana Reimers