Suyi Yang
Mascot,NSW
Summary
Highly motivated and friendly individual with bilingual proficiency in English and Mandarin, seeking a part-time Sales Consultant position at Jo Traikos Promotions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sydney Marketing & Financial Service Pty Ltd
02.2023 - 07.2023
- Effectively communicated in both English and Mandarin to assist customers from different linguistic backgrounds: Utilized bilingual fluency in English and Mandarin to cater to needs of diverse mortgage customers
- Ensured clients understood mortgage products and services clearly, regardless of their language preference
- Provided personalised mortgage recommendations, resulting in increased customer satisfaction and sales: Engaged with mortgage applicants individually, understanding their financial goals and unique circumstances
- Tailored mortgage solutions to meet their needs, leading to higher satisfaction rates and increased sales
- Collaborated with team members to address mortgage inquiries and ensure a seamless application process: Worked closely with mortgage team, providing support throughout application process
- Maintained a cohesive and collaborative approach for accurate and timely information, fostering a positive experience from start to finish
- Utilised language skills to create a welcoming environment for non-English speaking mortgage applicants: Ensured non-English speaking mortgage applicants felt comfortable and well-assisted, speaking in their native language to alleviate any language barriers and create a welcoming environment.
Accountant
Oke Financial Services Pty Ltd
08.2019 - 03.2020
- Efficiently processed BAS and Income tax returns, delivering fast and accurate results.
- Demonstrated excellent communication skills while interacting with multiple clients daily through emails and telephone.
- Provided proactive tax solutions to directors and sole traders, optimizing their financial benefits.
- Actively advised clients on wage management, tax registration, insurance setup, and other strategies to maximize tax benefits.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations
- Used accounting software to issue tax returns and prepare consolidated reports
Education
Master of Professional Accounting -
University of Technology
07.2019
Skills
- Excellent communication skills in both languages, both verbal and written
- Strong interpersonal skills with ability to connect with diverse customers
- Excellent customer service abilities
- Proficient in
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Basic knowledge of customer service principles and practices
Timeline
Customer Service Representative
Sydney Marketing & Financial Service Pty Ltd
02.2023 - 07.2023
Accountant
Oke Financial Services Pty Ltd
08.2019 - 03.2020
Master of Professional Accounting -
University of Technology
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