Suyosha Bakshi

Led strategic initiatives, managing complex client relationships and aligning
corporate expectations across USA and Dubai.

• Served as primary strategic advisor to leadership, managing complex client relationships and corporate expectations across USA and Dubai markets
• Built and implemented a scalable, cost effective technology stack tailored to cross border operational needs, optimising system integration and
  workflow efficiency.
• Managed key client accounts across multiple time zones, ensuring alignment on strategic goals and timely delivery of milestones.

Enhanced project governance using advanced digital tools, improving reporting accuracy and performance tracking.

• Collaborated with technical development team to design and enhance systems and dashboards, facilitating informed decision making and
  effective performance reporting.
• Utilised advanced digital tools (Excel, Power BI, SharePoint, Canva, Microsoft 365, etc.) to improve project governance and enhance reporting
  accuracy.
• Facilitated digital and organisational change initiatives by implementing Shibumi platform for project delivery tracking, providing data-driven
  insights and optimising workflows for stakeholders.
• Dynamic professional with a proven track record at KPMG, excelling in strategic thinking and digital tools proficiency. Recognised for enhancing
  project delivery and client experiences.
  

Delivered exceptional service to enterprise merchants, recognised with the
Merchant Service Excellence Award for exceeding KPIs.

• Provided end-to-end support for small business and large enterprise merchants on complex payments and technology solutions, enhancing account management and resolving escalations.
• Managed internal and external ERP systems and enterprise platforms, including Salesforce, EDMS, Pega, SingleVision, and Auftrag, ensuring operational continuity.
• Collaborated with cross-functional teams to optimise technology-enabled processes, reinforcing compliance and risk control measures.

• Managed merchant accounts and facilitated payment processing solutions.
• Provided technical and operational support to merchants, resolving issues and optimising payment platforms to ensure compliance across diverse systems.
• Coordinated with multiple internal teams and external stakeholders to deliver service excellence and achieve efficient technology integration.
• Collaborated with clients to identify payment needs and service enhancements.
• Analyzed transaction data to optimize merchant services and support initiatives.

• Managed property listings, coordinated client communications, scheduled inspections, and maintained compliance records to ensure accurate data management and timely client service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.