Summary
Overview
Work History
Education
Skills
Timeline
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Suzanna Hutchins

Mackay,QLD

Summary

Highly motivated HR professional with years of experience of caseload management, fostering employee wellbeing and ensuring payroll and legislative compliance. Proven ability to drive business growth. Eager to continue delivery exceptional support and operational efficiency in people management.

Overview

11
11
years of professional experience

Work History

Apprentice & Employment Consultant

MRAEL
10.2024 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw recruitment efforts, attracting top talent for key positions within the organisation.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Monitored training outcomes, and worked with participants to adjusted training plans on participant and employer feedback and performance metrics.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Built and maintained professional relationships with training organisations, apprentices and employers
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Contributed to company growth by actively participating in business development initiatives involving strategic partnerships.
  • Managed a diverse caseload, ensuring compliance with regulatory standards and best practices.
  • Provided exceptional customer service to customers.

Recruitment Team Leader

Protech Mining & Maintenance
02.2024 - 08.2024
  • Managed full-cycle recruiting processes for multiple positions simultaneously while meeting critical deadlines.
  • Evaluated the performance of team members, providing constructive feedback and identifying areas for growth or development opportunities.
  • Monitored recruitment metrics and adjusted strategies as needed to maintain optimal performance levels, ensuring the consistent achievement of departmental goals.
  • Delivered exceptional client service, maintaining open communication channels to address concerns and ensure satisfaction.
  • Led a high-performing team of recruiters, ensuring timely and effective talent acquisition for various roles.
  • Developed strong relationships with hiring managers to identify recruitment needs and establish successful partnerships.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Recruitment Officer

CQ Field Mining Services
10.2022 - 02.2024
  • Administered employee benefits programs and assisted with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Explained human resources policies, procedures, laws, standards, and regulations to each employee.
  • Managed recruitment process to keep candidates informed about application status and meet organisational recruitment goals.
  • Utilised recruitment technology tools and platforms to streamline recruitment processes.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Hired employees and initiated new hire paperwork process.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
  • Identified and sourced qualified candidates for open positions to meet organizational needs.

Administration Officer

BRW Transport & Quarries
03.2022 - 10.2022
  • Created and maintained databases to track and record employee data.
  • Updated spreadsheets and databases to track, analyse, and report on performance and sales data.
  • Developed strategies to streamline and improve office procedures.
  • Coordinated training schedules across sites with supervisors and managers to optimise training initiatives and work-flow management
  • Established personnel qualifications and coordinated onboarding activities.
  • Identified training needs and planned classes accordingly.

Coordinator

PCYC
12.2014 - 03.2022
  • Oversaw safety requirements, inspection, and certification procedures to facilitate licensing review.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
  • Stayed current on guidelines to maintain compliant program operations.
  • Managed paperwork for childcare operations, employee management and state requirements.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.

Education

Diploma - Children Services

TAFE
10.2021

High School Diploma -

Proserpine State High School
12.2012

Skills

  • Confidential Records Management
  • Recruitment and Development
  • Screening Processes
  • HR reporting
  • Employee engagement

Timeline

Apprentice & Employment Consultant

MRAEL
10.2024 - Current

Recruitment Team Leader

Protech Mining & Maintenance
02.2024 - 08.2024

Recruitment Officer

CQ Field Mining Services
10.2022 - 02.2024

Administration Officer

BRW Transport & Quarries
03.2022 - 10.2022

Coordinator

PCYC
12.2014 - 03.2022

High School Diploma -

Proserpine State High School

Diploma - Children Services

TAFE

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Suzanna Hutchins