Suzan Hanger
Langwarrin,VIC
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure a new position.
Ready to help the team achieve company goals. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Business/Office Manager
Bartling Financial Services
09.2022 - 09.2024
- General office maintenance and management
- Preparation of reports and reporting directly to the Director of the business
- Providing organisational support to the Director on a daily basis with a high degree of confidentiality
- Manage & monitor day to day workflow of staff
- Provide training for new staff members and where relevant
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated staff events and meetings when needed
- Tending to reception, answering calls, meet and greet customers
- Data Entering into relevant CRM
- Ensuring all documents are compliant according to current policy
- Loan packaging or assisting sales staff with collation of loan applications
- Identifying inaccurate/incomplete information in loan applications and acting appropriately to rectify
- Processing/assessing Loan applications with high attention to detail
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Identifying and understanding customer needs and providing solutions and recommendations based on analysis and discovering opportunities
- Developed and maintained effective relationships with banking institutions to support financial operations.
Business Support Manager
Acquired Mortgage Services
03.2021 - 09.2022
- Monitor all loans from application stage to settlement to ensure seamless process for customer and avoid unnecessary delays
- Loan packaging or assisting sales staff with collation of loan application
- Identifying inaccurate/incomplete information in loan applications and acting appropriately to rectify
- Processing/assessing Loan applications with high attention to detail ensuring everything is compliant and in customers favour
- Liaising with clients, solicitors and third parties on a day to day basis
- Following up Leads in a timely manner
- Preparation of reports
- Identifying and understanding customer needs and providing solutions and recommendations based on analysis and discovering opportunities.
Business/Office Manager
Ratemoney
07.2019 - 01.2021
- Manage & monitor day to day workflow of staff
- Tending to reception, answering calls, meet and greet customers
- Monitor all loans from application stage to settlement to ensure seamless process for customer and avoid unnecessary delays
- Loan packaging or assisting sales staff with collation of loan application
- Identifying inaccurate/incomplete information in loan applications and acting appropriately to rectify
- Processing of variations requests and increases for customers on request
- Processing/assessing Loan applications with high attention to detail
- High level of customer service and sales, face to face and via phone
- Identifying and understanding customer needs and providing solutions and recommendations based on analysis and discovering opportunities
- Liaising with clients, solicitors and third parties on a day to day basis
- Preparation of reports and reporting directly to the Director of the business.
Business/Office Manager
RAMS Home Loans
03.2014 - 06.2019
- Manage & monitor day to day workflow of staff
- Tending to reception, answering calls, meet and greet customers
- Monitor all loans from application stage to settlement to ensure seamless process for customer and avoid unnecessary delays
- Loan packaging or assisting sales staff with collation of loan application
- Identifying inaccurate/incomplete information in loan applications and acting appropriately to rectify
- Processing of variations requests and increases for customers on request
- Processing/assessing Loan applications with high attention to detail
- High level of customer service and sales, face to face and via phone
- Identifying and understanding customer needs and providing solutions and recommendations based on analysis and discovering opportunities
- Liaising with clients, solicitors and third parties on a day to day basis
- Preparation of reports and reporting directly to the Director of the business.
Warranty & Service Manager
Nu Energy
01.2009 - 01.2014
Contracts Administration
Pacific Eastcoast
01.2006 - 01.2009
Customer Service/Administration
RAMS Home Loans
01.2005 - 01.2006
Contracts Admin/Billing Team Leader
AGL
01.2001 - 01.2005
Education
High School Diploma -
Killester College
Springvale, VICSkills
- Office Administration
- Time Management
- Teamwork and Collaboration
- Office Management
- Excellent Communication
- Attention to Detail
- Administrative Support
- Reliability
- Multitasking
- Customer Service
- Onboarding and Orientation
- Ability to learn quickly
- Problem Solving
- Strong Work Ethic
Accomplishments
- Diploma of Finance and Mortgage Broking Management
Computersoftware
- Microsoft Office
- AOL
- Symmetry
- SimPRO
References
Available on request
Timeline
Business/Office Manager
Bartling Financial Services
09.2022 - 09.2024
Business Support Manager
Acquired Mortgage Services
03.2021 - 09.2022
Business/Office Manager
Ratemoney
07.2019 - 01.2021
Business/Office Manager
RAMS Home Loans
03.2014 - 06.2019
Warranty & Service Manager
Nu Energy
01.2009 - 01.2014
Contracts Administration
Pacific Eastcoast
01.2006 - 01.2009
Customer Service/Administration
RAMS Home Loans
01.2005 - 01.2006
Contracts Admin/Billing Team Leader
AGL
01.2001 - 01.2005
High School Diploma -
Killester College
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