Suzan Yildirim
Monterey
Summary
Enthusiastic and highly motivated beauty therapy graduate with industry experience and superior customer service and communication skills, eager to contribute to team success through hard work, attention to detail and exceptional organizational skills with a clear understanding of all beauty tasks and training in all general areas including makeup, full body waxing, nail technology, eyebrow/eyelash tinting and massages.
Overview
5
5
years of professional experience
4055
4055
years of post-secondary education
3
3
Languages
Work History
Junior Bussiness Development
Principal Funding
02.2024 - Current
- Developed and implemented strategies to increase sales opportunities for the company.
- Developed customer service policies and procedures to ensure satisfaction levels were maintained.
- Maintained an up-to-date database of client information including contact details, preferences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research and analysis to identify new business development opportunities.
- Researched competitors' products, services, and pricing structures.
Makeup Artist
Self Employed
04.2023 - Current
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Consulted with clients about desired look or color palette prior to application process.
- Educated customers on proper usage of skincare products for optimal results.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Provided makeup services for weddings, proms and other special events.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Handled appointment booking, canceling and rescheduling.
- Responded to customer inquiries by phone, email and in person.
- Scheduled client appointments.
Retail Consultant
Chanel
11.2024 - 01.2025
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Maintained a clean, organized store environment to enhance customer experience and drive repeat business.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Waitress
Neptune's cafe
02.2021 - 12.2022
- Maintained customer satisfaction with timely table check ins to assess customer needs
- Used cash register and credit card machines when finalising payments
- Greeted new customers and built relationships. Shared knowledge of what the business offers
- Collaborated with other staff members to provide the customer with the highest level of satisfaction
Beauty Therapist Trainee
Kims Brows And Beauty
06.2021 - 06.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, willingness to learn and help
- Worked flexible hours, nights, weekends and holiday shifts
- Maintained energy and enthusiasm
- Participated in continuous improvement by generating questions, suggestions and engaging in problem solving
- Effectively prioritising tasks and showing great work ethic
Hair Salon Assistant
Alan Hair
09.2020 - 11.2020
- Promptly and professionally answered phone calls to provide information and schedule new appointments
- Offered exceptional service and support to walk in and scheduled clients
- Prepared clients for haircuts and styles with soothing shampoo work
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies
- Studied techniques to develop proficiency and better customer service
- Shampooed, conditioned and rinsed clients hair using salon-exclusive products while educating clients on product benefits to increase product sale
- Minimizing infection risk by using the required solutions and procedures to clean and sanitize tools
Education
Qualified Makeup Artist
Melissa Sassine The Academy
Diploma - Beauty Therapy
Gymea Tafe
Timeline
Retail Consultant
Chanel
11.2024 - 01.2025
Junior Bussiness Development
Principal Funding
02.2024 - Current
Makeup Artist
Self Employed
04.2023 - Current
Beauty Therapist Trainee
Kims Brows And Beauty
06.2021 - 06.2021
Waitress
Neptune's cafe
02.2021 - 12.2022
Hair Salon Assistant
Alan Hair
09.2020 - 11.2020
Qualified Makeup Artist
Melissa Sassine The Academy
Diploma - Beauty Therapy
Gymea Tafe
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