Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Suzana Savic

Lurnea,New South Wales

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Diva Makeup
04.2015 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.

Education

4 - General Psychology

Psychology
Bosnia And Herzegovina

4 -

Economics
Bosnia And Herzegovina
05.2013

Skills

  • Active Listening
  • Microsoft Word
  • Staff Training
  • Customer Relations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Conflict Resolution
  • Multi-Line Telephone Operation
  • Typing Proficiency
  • Call Triaging
  • Customer Service
  • Receiving Support
  • Brand Representation
  • Problem-Solving Ability

Languages

Serbian
Native or Bilingual
Croatian
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Diva Makeup
04.2015 - Current

4 - General Psychology

Psychology

4 -

Economics
Suzana Savic