Suzana Secic
Brisbane,QLD
Summary
Dedicated and reliable hospitality professional with extensive experience in housekeeping, cleaning, and food services. Skilled in maintaining exceptional standards of cleanliness, safety, and presentation, while ensuring compliance with workplace policies and procedures. Recognized for strong attention to detail, outstanding customer service, and a commitment to creating welcoming, hygienic environments. Proven ability to adapt to dynamic settings and contribute to achieving organizational goals through quality and consistency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hotel and Food Services Assistant
Bolton-Clarke
Cleveland, QLD
11.2024 - Current
- Provide cleaning and housekeeping services in resident rooms and common areas, ensuring high cleanliness and hygiene standards in an aged care setting.
- Assist in kitchen operations, including meal preparation, plating, and serving to residents in a timely and efficient manner.
- Maintain a safe and tidy environment by following workplace health and safety protocols.
- Collaborate with cleaning and kitchen teams to uphold standards of hygiene, safety, and resident well-being in a professional care environment.
Housekeeping Professional
Hilton Garden Inn
Detroit, USA
06.2022 - 08.2024
- Delivered high-quality cleaning services for guest rooms, public areas, and back-of-house, adhering to Hilton's renowned cleanliness standards.
- Ensured rooms were safe, hygienic, and welcoming, passing inspections consistently.
- Coordinated with the front desk and maintenance teams to respond promptly to guest requests and resolve issues.
- Trained new housekeeping staff on cleaning protocols, safety procedures, and Hilton's customer service standards.
- Demonstrated exceptional attention to detail in all cleaning tasks to maintain a high standard of a guest experience.
Assistant Housekeeping Manager
Lila's Cleaning Services
Detroit, U.S.A
12.2020 - 08.2024
- Led a team of cleaners in residential and commercial cleaning, ensuring high-quality results and customer satisfaction.
- Managed scheduling, task delegation, and performance monitoring to optimize team productivity.
- Handled client inquiries and ensured all cleaning requirements were met, building long-term customer relationships.
- Trained and mentored new staff on cleaning procedures and safety practices.
Crew Member/Shift Supervisor
McDonald's
Springfield Lakes, QLD
06.2006 - 10.2010
- Supervised a team in a fast-paced environment, ensuring efficient food preparation, service, and cleanliness.
- Managed inventory, including stock ordering and quality control.
- Provided training to new employees, and fostered teamwork to enhance customer service and operational efficiency.
Education
Bachelor of Science - Psychology
Rochester University
Detroit, USA05-2018
Associate of Arts - General Business
Macomb Community College
Detroit, USA12-2015
Skills
- Customer Service: Experienced in providing outstanding service by promptly addressing customer concerns, ensuring satisfaction, and maintaining high standards of professionalism
- Efficient Operations: Skilled at organising workloads, meeting deadlines, and adhering to workplace health and safety regulations to ensure smooth day-to-day operations
- Attention to Detail: Proven ability to deliver thorough and consistent cleaning, maintaining exceptional hygiene and presentation standards in all tasks
Certification
- Shift Supervisor Course, McDonald's Australia Limited, February 2010
- Senior Retail Assistant Supervisor (Level II and III), Training and Recognition Council, QLD Government, January 2010
- Certificate III in Retail, McDonald's Australia Limited, December 2009
Timeline
Hotel and Food Services Assistant
Bolton-Clarke
11.2024 - Current
Housekeeping Professional
Hilton Garden Inn
06.2022 - 08.2024
Assistant Housekeeping Manager
Lila's Cleaning Services
12.2020 - 08.2024
Crew Member/Shift Supervisor
McDonald's
06.2006 - 10.2010
- Shift Supervisor Course, McDonald's Australia Limited, February 2010
- Senior Retail Assistant Supervisor (Level II and III), Training and Recognition Council, QLD Government, January 2010
- Certificate III in Retail, McDonald's Australia Limited, December 2009
Bachelor of Science - Psychology
Rochester University
Associate of Arts - General Business
Macomb Community College