Suzana Miranda Nunez
Arncliffe,NSW
Summary
47 yrs Married no children
I am a motivated professional person who is very reliable and adaptable to any working environment . I have strong communication skills and am able to deal with stress and work in busy environments.
Recognised for my outstanding customer service and product knowledge. With a career spanning over 27 of product buying and managerial experience to date I can adapt to any work environment by working alone or as part of a team.
Organised and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
33
33
years of professional experience
Work History
Dual Media Co-Ordinator
JB HIFI
Hurstville, Nsw
09.2009 - Current
- Currently responsible for the ordering and processing of all Music, DVD Pop Culture product, managing a team, researching product and maintaining a core range
- Liaising with suppliers and setting up promotions and merchandising in store
- Reaching budgets and the training and motivation of staff.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw daily operations to ensure high levels of productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Store Manager
HYPE DC Bondi Junction
01.2004 - 01.2009
- Duties included stock control, the daily running and operation, budgeting, banking, training staff, customer service and liaising with companies.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Events Management Co-Ordinator
N.E.S Australia
02.2007 - 09.2007
- Booking nightclub staff, organising advertising for street press, maintains website and database, liaising with promoters and clients daily.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Assistant Editor
Request Magazine
Sydney
01.2007 - 09.2007
- Responsible for editing a free hip hop monthly publication whilst working part time at an events management company N.E.S
- Duties included meeting deadlines , daily liaison with clientele and editorial staff, scheduling interviews and press with record companies, booking advertising, organising distribution, organising photo shoots and proof reading articles and layout before going to print.
Retail Sales Assistant
HUM Records
Newtown
01.2005 - 01.2006
- Employed casually one day a week whilst working as assistant editor in a free magazine.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Issued receipts and processed refunds, credits or exchanges.
Retail Sales Assistant
DC Imperial Arcade
Sydney
01.2004 - 01.2005
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Manager
Record
Burwood, NSW
01.2004 - 01.2005
- Responsible for the ordering and processing of stock, clothing and equipment, daily budgeting and payroll, administrative duties and marketing and promoting new releases and local product by organising events and nightclub launches.
Music Product Buyer /CD Manager
Central Station Records
01.2001 - 01.2004
- Duties included the purchasing and processing of DVD and vinyl stock for store range
- Liaising with record companies to organise promotions and in- store appearances, monitoring music trends and daily running of cd counter, staff training and rostering, selling of equipment and fashion clothing.
Customer service
HMV Parramatta / Bankstown
Sydney
01.1995 - 01.2001
- Maintaining cd and vinyl stock range within store, ordering stock and organising promotions.
Assistant Audio Engineer/ Studio Booker
Rich Music Studios Sydney
01.1993 - 01.1995
- Duties included daily operation of recording studio, hiring equipment, booking studio time, liaising with artists and record companies, booking staff and payroll and administrative duties.
Education
Advanced diploma of Audio Engineering -
Cervantes Institute
Administration Traineeship
High School Diploma -
Tempe High School
Tempe, NSW1992
Skills
- Marketing media
- Print media expertise
- Multimedia writing
- Answering media requests
- Print media
- Social media understanding
Timeline
Dual Media Co-Ordinator
JB HIFI
09.2009 - Current
Events Management Co-Ordinator
N.E.S Australia
02.2007 - 09.2007
Assistant Editor
Request Magazine
01.2007 - 09.2007
Retail Sales Assistant
HUM Records
01.2005 - 01.2006
Store Manager
HYPE DC Bondi Junction
01.2004 - 01.2009
Retail Sales Assistant
DC Imperial Arcade
01.2004 - 01.2005
Manager
Record
01.2004 - 01.2005
Music Product Buyer /CD Manager
Central Station Records
01.2001 - 01.2004
Customer service
HMV Parramatta / Bankstown
01.1995 - 01.2001
Assistant Audio Engineer/ Studio Booker
Rich Music Studios Sydney
01.1993 - 01.1995
Advanced diploma of Audio Engineering -
Cervantes Institute
Administration Traineeship
High School Diploma -
Tempe High School