Suzannah Knight
Noosa Heads,QLD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Best practice appointment scheduling system, Organized and accurate in managing patient flow.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Noosa Civic Family Practice
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Resort Manager
Self Employed
06.2013 - 08.2022
- Delegated work to staff, setting priorities and goals.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and new employee hiring.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted guests at check-in, providing information on various services within hotel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Bank Officer
Bank of Qld
06.2010 - 11.2012
- Worked with potential investors to support IPOs and ensure success.
- Opened new checking, savings and lines of credit for customer accounts.
- Conducted audits
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Bank Officer
ANZ
02.2006 - 12.2009
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Worked with potential investors to support IPOs and ensure success.
- Opened new checking, savings and lines of credit for customer accounts.
- Collected company information and developed PowerPoint presentations for use in decision-making.
- Supervised preparation of documents, financial models and presentations.
- Conducted performance evaluations, documented outcomes and made recommendations.
Education
High School Diploma -
St Josephs College
Skills
- Computer Skills
- Teamwork and Leadership
- Personnel Supervision
- Front Desk Operations
- Client Consultations
- Staff Training
- Facilities Management
- Guest Services
- Payment Processing
- Verbal and Written Communication
- Complaint Resolution
- Hotel Management
- Flexible Schedule
- Patient Scheduling
- Appointment management
- Patient Registration
- Patient Relations
- Medical Billing
- CPR Certified
- Computer Proficiency
- Customer Service
Timeline
Medical Receptionist
Noosa Civic Family Practice
02.2023 - Current
Resort Manager
Self Employed
06.2013 - 08.2022
Bank Officer
Bank of Qld
06.2010 - 11.2012
Bank Officer
ANZ
02.2006 - 12.2009
High School Diploma -
St Josephs College
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