Suzanne Albanese
Port Pirie,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised. Kind caring and understanding.
Overview
39
39
years of professional experience
Work History
Day Option Support Worker
NOVITA Disability Services
Port Pirie, SA
01.2021 - Current
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Encouraged clients to participate in social activities that promoted their physical health and mental wellbeing.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Assisted clients with personal care, such as showering and dressing.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Demonstrated knowledge of CPR and First Aid procedures if necessary.
Small Business Owner
self
Port Pirie, SA
01.2020 - Current
- Reviewed and altered garments to ensure proper fit and style.
- Consulted with customers on the best alteration options for their clothing items.
- Organized inventory of materials used in alterations such as threads and fabrics.
- Performed machine sewing tasks such as hemming and topstitching.
- Communicated effectively with customers regarding project progress updates.
- Altered dresses, skirts, pants, jackets, blazers, coats and other items.
- Cleaned work area after each alteration was completed.
- Trained new staff members on proper techniques for altering clothing items.
Store assistant
Aldi Port Pirie
Port Pirie
01.2018 - 01.2021
- Pallet breakdown, number 1 load running, till operation and customer service, relays, customer service, specials set up, awarded 2019 employee of the year
Health and Wellness Coach
01.2016 - 01.2021
- Health goals, coaching, encouragement, weight loss, healthy ageing, energy
Personal Care Attendant
Helping Hand- Leal Holme
01.2016 - 01.2018
- Provide personal care and assist residents to maintain independence, provide residents with nutrition and hydration in a timely manner, attend to resident’s toileting and other care needs, daily documentation using Procurer, use of equipment (stand up and sling lifters), maintain end of life wishes, working as a team or individually
Duty Manager
Target Country- Port Pirie
Port Pirie
01.2011 - 01.2016
- Opening and closing of store using alarm system, staff rostering, cash office operations, safe banking with Armaguard, cash balancing, budgets/sales/KPI’s, customer service, customer complaint solving, stock ordering/rotation & replenishment, merchandising, processing of loads, stock rotation, stock relaying, product knowledge, stocktaking using PDE units, check out operating, advertising, catalogue set up, sales, department relay
Footwear Department, Manchester, Toy Department, Mailorder Department, Mens & Ladies Department
Kmart- Port Pirie
Port Pirie
01.1986 - 01.2011
- Customer service, stock ordering/rotation & replenishment, processing of loads, stock relaying, product knowledge, stocktaking using PDE units, check out operating, trained in other departments to relieve staff, processing DC manifests, processing E-commerce invoices, following up on all outstanding invoices & stock, preparing weekly adverts, handing out all mark ups and downs to staff members, following up on product recalls, filing documentation, working out weekly sales and average spent, processing faulty merchandise for return to RLO/shrinkage and recall stock, counting and preparing register float for trade on Mondays, answering phone enquiries and using PA system
Education
Port Broughton Area School
SASkills
- Exceptional Organizational skill
- Reliable, flexible & highly motivated
- Friendly, Positive Attitude
- Caring thoughtful
- Basic computer knowledge
- Excellent management skills
- First-aid and CPR
- Teacher Mentoring
- Creative Thinking
- Team player
Qualificationscertificates
2016, Certificate III Aged Care- TAFE SA, Support older people to maintain their independence., Work effectively with older people., Provide support to people living with dementia., Work effectively in the community sector., Provide support to meet personal care needs., Participate in the implementation of individualised plans., Support individual health and emotional wellbeing., Follow safety procedures for direct care work., Deliver care services using a palliative approach., Recognise healthy body system in a health care context., Work effectively with culturally diverse clients and co-workers., Implement interventions with older people at risk of falls., Work within a relevant legal and ethical framework., Work effectively with carers.
References
- Tracey Robertson, RAA Travel Agent, 0404860175
- Anna Cacciola SAPOL, Client Services Officer, 0438330436
- Michelle Delany, Enrolled Nurse, PT Pirie Regional Health Service
- Sinan Haris, Store Manager, Aldi, 0417868149
Timeline
Day Option Support Worker
NOVITA Disability Services
01.2021 - Current
Small Business Owner
self
01.2020 - Current
Store assistant
Aldi Port Pirie
01.2018 - 01.2021
Health and Wellness Coach
01.2016 - 01.2021
Personal Care Attendant
Helping Hand- Leal Holme
01.2016 - 01.2018
Duty Manager
Target Country- Port Pirie
01.2011 - 01.2016
Footwear Department, Manchester, Toy Department, Mailorder Department, Mens & Ladies Department
Kmart- Port Pirie
01.1986 - 01.2011
Port Broughton Area School
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