Suzanne Arms
New Lambton,NSW
Summary
Proven track record in enhancing cleanliness and customer satisfaction, notably with AHS Hospitality Group, by employing exceptional time management and communication skills. Expert in utilizing safe cleaning practices and fostering positive guest experiences, leading to a significant reduction in guest complaints. Skilled in both customer service and efficient operational oversight. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
I am a positive and motivated individual that is seeking to be part of a great team.Iam reliable and trustworthy and would love to help make positive changes happen.
Overview
43
43
years of professional experience
Work History
Cleaner
City Of Newcastle
07.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Room Attendant/Supervisor
AHS Hospitality Group
05.2019 - 07.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Room Attendant
Crown Plaza Hotel
01.2017 - 05.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cleaner
Westpac Helicopter
01.2015 - 12.2017
Receptionist
C&J Sheetmetal Fabrication
03.2006 - 06.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Assistant
Big W
06.1981 - 01.1994
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Skills
- Adverse to Customer Service
- Good communication
- Meet the Customers needs
- Being present
- Make things look easy for the customer
- Deliver service on time
Timeline
Cleaner
City Of Newcastle
07.2021 - Current
Room Attendant/Supervisor
AHS Hospitality Group
05.2019 - 07.2021
Room Attendant
Crown Plaza Hotel
01.2017 - 05.2019
Cleaner
Westpac Helicopter
01.2015 - 12.2017
Receptionist
C&J Sheetmetal Fabrication
03.2006 - 06.2007
Sales Assistant
Big W
06.1981 - 01.1994
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