Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Suzanne Campbell

Clyde North,VIC

Summary

A highly experienced professional who possesses excellent customer service skills, with an enthusiasm to work in the retail industry. Highly experienced and committed team player helping to achieve outstanding results through passion, innovation and exemplary service. Key qualities include an aptitude for fashion, as well as superb knowledge of the fashion and hospitality industry; a willingness to go that extra mile to ensure customer satisfaction. A reliable, committed employee with a great sense of humour. Kind and empathetic with a passion for people of all ages and ethnicities. An optimistic individual always striving towards the best outcome. A can-do attitude with strong organisational and time management skills. Thrives well under pressure and driven to be successful as an individual and as a team member. I have a passion for long term career growth in luxury retail. I have immaculate communication skills and present well. I have experience in premium retail apparel and accessories and I am a hands on leader who strives to deliver outstanding customer service. This skills also helps me reach KPIs and sale targets.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Ralph Lauren AU
Doncaster, Victoria
03.2021 - 05.2024
  • Monitored employee performance and provided feedback on a regular basis.
  • Created marketing plans that increased revenue by 15% within 6 months.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Recruited, trained and managed a team of 20+ employees.

Consession Store Manager

SEED HERITAGE
Chadstone, Victoria
01.2020 - 02.2021
  • Recruited, trained and supervised new employees.
  • Assessed operational efficiency of the store's departments.
  • Performed regular price checks to ensure competitive pricing.
  • Updated POS system with new products and promotional offers.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Resolved customer complaints in a timely manner.

Store Manager

Karen Walker
Auckland, New Zealand
06.2018 - 11.2019
  • In my role here, I was responsible for the success, progression and upkeep of the store as well as providing guidance and support to a team of seven.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Assistant Store Manager

Country Road
01.2016 - 05.2018
  • Providing top service to all customers
  • Supporting and looking out for our team.

Education

Hotel Chefs Trainning School
New Zealand
01-2003

Skills

  • Organisational Skills
  • Time Management
  • Customer Service
  • Goal Setting
  • Problem-Solving
  • Store Opening and Closing
  • Retail Employee Training
  • Sales Growth
  • Shift Scheduling
  • Hiring and Training
  • Sales Leadership

References

References available upon request.

Timeline

Retail Store Manager

Ralph Lauren AU
03.2021 - 05.2024

Consession Store Manager

SEED HERITAGE
01.2020 - 02.2021

Store Manager

Karen Walker
06.2018 - 11.2019

Assistant Store Manager

Country Road
01.2016 - 05.2018

Hotel Chefs Trainning School
Suzanne Campbell