Suzanne De Jongh
Caboolture,QLD
Summary
33 Years with the Department of Child safety, Seniors and Disability Services, both personally and professionally. Experience in direct support, with a hands on approach. Develops strategies, provide knowledge, sets goals, working together with stakeholders, and the community, to ensure a holistic approach for the individuals supported.
Overview
23
23
years of professional experience
Work History
Direct Support Team Leader
Depart' Of Child Safety, Seniors And Disability
01.2015 - 07.2021
- Implement, monitor as part of service delivery team, lead delivery of accommodation support and respite services. Ensuring high quality and consistent service delivery, in accordance with QLD Disability service Standards.
- Build and maintain good working relationships, with key stakeholders, including families, guardians and other government and non-government agencies.
- Implement strategies to ensure continuous improvement of services delivery.
- Contribute to development, of local policies and practices
- Work in partnership and within collegial, environment with other Team Leaders and Service Managers.
- Undertake risk assessment and management of workplace practices and client's living environment.
- Give approval for administration of PRN medication, within established policies and guidelines.
- As expert practitioners, provide "hands on" resource, in complex or emergent services delivery situations.
- Provide service delivery responses, and implement necessary action to external stakeholders, feedback and complaints.
- Plan, implement, monitor and review client's individual planning process.
- Coach, develop, support and provide feedback to Residential Care Officers in their job responsibilities.
- Facilitate team meetings, including House Meetings and Planning Days.
- Communicate effectively, and sensitively with people from diverse back grounds.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Evaluated staff performance, and provided coaching to address inefficiencies.
- Developed effective improvement plans, in alignment with goals and specifications.
- Mentor and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance.
- Facilitated effective decision-making processes, with group, through open dialogue, active listening.
- Collected, arrange, and input information into database system.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Plan, implement, monitor and review client's individual planning process.
- Established clear communication channels, ensure timely exchange of information between team members and stakeholders.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity.
- Empower team members, by delegating responsibilities according to individual strengths and areas of expertise.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Organize monthly and 6 monthly team meeting, for Person Centered reviews, ensuring staff on track with plans. Minuting meetings, delegating staff to tasks, and following through.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles, before they became significant challenges.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members. Built strong relationships with stakeholders through positive attitude, and attentive responsibility.
- Manage time efficiently, in order to complete all tasks within deadlines.
- Actively contribute to ongoing monitoring, and review of my own work practices.
Roster Officer
Depart' Of Child Safety, Seniors And Disability
01.2015 - 07.2021
- Applied effective time management techniques to meet tight deadlines.
- Create and manage roster outlines, to ensure support workers have 2 weeks in advance for continuous service delivery.
- Review timesheets, in preparation for payroll processing.
- Fill last minute sick leave, emergency leave.
- Ensure shift allocations, comply with Rostering guidelines.
- Being aware of Support Workers, roster meets requirements of Work Place Health and safety policies.
- Assist with induction of new staff, in regards to time recording, leave applications, form requirements, following procedural or compliance issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Fortnightly meeting with Line Managers, advising of sick leave, staffing issue's.
- Excellent communication skills, both verbal and written.
- Identified issues, gather information and provided solutions to problems.
Residential Care Officer
Department Of Child Safety, Seniors And Disability
09.1998 - 07.2021
- Implemented creative problem-solving techniques when addressing challenging behaviors or situation involving residents.
- Established trust-based relationships with residents that encouraged open dialogue about their needs, concerns, and preferences.
- Developed policies and procedures for effective management.
- Mentored new Residential Care Officers through shadowing experiences and sharing practical tips from my own experience.
- Promoted social interaction among residents through organizing and leading regular group activities.
- Demonstrated cultural sensitivity by adapting care approaches to each resident''s unique background and values.
- Facilitated smooth transitions for new residents by, coordinating intake processes and providing orientation tours of the facility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted with daily personal care tasks for residents, ensuring dignity and respect were maintained at all times.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed detailed records on each resident''s medical history, treatments, and overall condition, ensuring accuracy and confidentiality.
- Improved residents'' well-being by developing personalized care plans and regularly reviewing progress.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Actively participated in staff meetings to discuss resident concerns, share insights, and suggest improvements to existing protocols.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma of Justice Studies - Criminal Justice
TAFE QLD
Brisbane, QLD10.2025
Certificate IV - Justice Studies
TAFE QLD
Brisbane, QLD07.2024
Diploma of Community Services - Community Services
TAFE QLD
Brisbane, QLD03.2018
Diploma of Leadership & Management - Community Services
TAFE QLD
Brisbane03.2018
Graduate Certificate - Client Assessment & Case Management
TAFE QLD
Brisbane08.2016
Skills
- Client Service based
- Support productive working relationships
- Working with stakeholders
- Being proactive and supporting individuals need to change
- Conflict Resolution
- Constructive Feedback
- Quality Improvement
- Documentation And Reporting
- Performance Improvement
- Organizational Skills
- Leading Team Meetings, delegation to staff
Timeline
Direct Support Team Leader
Depart' Of Child Safety, Seniors And Disability
01.2015 - 07.2021
Roster Officer
Depart' Of Child Safety, Seniors And Disability
01.2015 - 07.2021
Residential Care Officer
Department Of Child Safety, Seniors And Disability
09.1998 - 07.2021
Diploma of Justice Studies - Criminal Justice
TAFE QLD
Certificate IV - Justice Studies
TAFE QLD
Diploma of Community Services - Community Services
TAFE QLD
Diploma of Leadership & Management - Community Services
TAFE QLD
Graduate Certificate - Client Assessment & Case Management
TAFE QLD
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