Suzanne Delle-Vedove
Harrington ,Nsw
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Caring and knowledgeable Job Title with over Number years working in Type area. Extensive background in visitations and burials. Adept at listening and responding to needs and wishes of clients with sensitivity and respect.
Organized Licensed Funeral Director with over Number years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing Area of expertise.
Job Title bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency.
Caring Job Title driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.
Knowledgeable Job Title accomplished in planning and executing professional services. Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support.
Overview
6
6
years of professional experience
Work History
Funeral Director
InvoCare
Granville, NSW
03.2017 - Current
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Conducted more than Number funerals, visitations and memorial services over course of Number months.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Monitored Number high-volume phone lines and displayed proper phone etiquette.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Secured and filed burial permits and made funeral arrangements.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Secured Number positive customer testimonials on Website name through superb client service.
- Completed death certificates, burial permits and other legal documents for families.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Assisted clients with pre-arranging funeral services.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Managed timing of floral deliveries for multiple services per day.
Education
Fairvale High School
Fairfield West, NSW12.1974
Skills
- Customer Response
- Funeral Industry Regulations Knowledge
- Reading Comprehension
- Grief Counseling
- Critical Thinking
- Memorial Materials
- Funeral Planning
- Cremation Urns
- Proper Phone Etiquette
- Active Listening
- Professional Correspondence
- Legal Documentation
- Advanced Arrangements
- Community Assistance Knowledge
- Data Integrity
- Performance Improvement
- Client Service
- Maintaining Clean Work Areas
- Service Quality
- Special Projects
- Weekly Checks
- Office Support
- Industry Trends
- Appointment Scheduling
- Paperwork Drafting
- Inquiry Requests
- Complex Problem-Solving
- Office Cleaning
- Remains Identification
- Medical Documentation
- Payment Collection
- Quality Assurance
- Invoice Payment
- Nursing Homes
- Cremations
Timeline
Funeral Director
InvoCare
03.2017 - Current
Fairvale High School