Suzanne Drasbsch
Kingston,ACT
Summary
Dynamic professional with a proven track record of exceeding customer satisfaction standards at Argyle Travel And Cruise. Leveraged strong communication skills and GDS knowledge to enhance travel experiences, resulting in increased repeat business. Skilled in developing targeted marketing campaigns and fostering lasting client relationships. Achieved consistent growth as a Small Business Owner by implementing effective strategies and exceptional service.
Overview
12
12
years of professional experience
Work History
Travel Consultant
Argyle Travel And Cruise
05.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Conducted market research to investigate potential new travel destinations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Work sabbatical
05.2021 - 05.2021
A break from work following the sale of my business.
Small Business Owner
Bliss Kingston SE
04.2012 - 05.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma - Travel And Tourism
Cornerstone Learning And Development
Melbourne, VIC08.2024
Certificate IV - Travel And Tourism
Cornerstone Learning And Development
Melbourne, VIC05.2023
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Exceptional customer service
- Administrative tasks
- Documentation preparation
- High volume environments
- Social Media
Hobbies
Cooking, spending time with family, travel
Timeline
Travel Consultant
Argyle Travel And Cruise
05.2022 - Current
Work sabbatical
05.2021 - 05.2021
Small Business Owner
Bliss Kingston SE
04.2012 - 05.2021
Diploma - Travel And Tourism
Cornerstone Learning And Development
Certificate IV - Travel And Tourism
Cornerstone Learning And Development
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