Suzanne Halliday
Jane Brook,Western Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Nanyara Medical
Rivervale, WA
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Senior Sales Assistant
Katie's Fashion
Midland, WA
04.2017 - 09.2022
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Put together sales contracts, completed documentation and issued receipts.
- Accepted and processed cash, check and card payments.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Belmont Senior High School
Skills
- Travel Planning
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Data Entry and Database Software
- Customer Complaint Resolution
- Telephone Answering
- Organization and Efficiency
- Appointment Confirmation
- Reminder Calls
- Billing and Payment Processing
- Appointment Booking
Timeline
Receptionist
Nanyara Medical
08.2022 - Current
Senior Sales Assistant
Katie's Fashion
04.2017 - 09.2022
Belmont Senior High School
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