Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Kay (Suzie)

11A Queens Av Cardiff,NSW

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 17 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

Capable Medical Receptionist adept at handling all medical administrative needs for busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Medical Administration Specialist

Immunology North
08.2022 - Current
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Maintained and updated patient records for accurate, current medical histories.
  • Greeted patients and provided required paperwork to facilitate services.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Maintain Doctors schedule accurately and efficiently

Medical Receptionist

Edgeworth Family Practice/ Ishana Wellbeing Centre
07.2018 - 05.2022
  • Triage of incoming patients
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

2IC Manager

Cardiff Medical And Skin Clinic
03.2013 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Onboarded new employees with training and new hire documentation.

Medical Receptionist

Jewells Medical Centre
03.2006 - 03.2013
  • Triage of patients
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

High School Diploma -

Saint Aloysius High School Hamilton
Hamilton NSW
12.1972

Skills

  • Computer Proficiency
  • Inquiry Requests
  • Customer Experience
  • Reading Comprehension
  • Office Supplies and Inventory
  • Order Purchasing
  • Outpatient Procedures
  • Medical History Review
  • Proficient in Genie, Best Practice, Zedmed
  • Ability to work as an individual or as part of a team

Timeline

Medical Administration Specialist

Immunology North
08.2022 - Current

Medical Receptionist

Edgeworth Family Practice/ Ishana Wellbeing Centre
07.2018 - 05.2022

2IC Manager

Cardiff Medical And Skin Clinic
03.2013 - 05.2018

Medical Receptionist

Jewells Medical Centre
03.2006 - 03.2013

High School Diploma -

Saint Aloysius High School Hamilton

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Suzanne Kay (Suzie)