Summary
Overview
Work History
Education
Skills
References
Timeline
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Sue Loucks

Sue Loucks

Telopea,NSW

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

26
26
years of professional experience

Work History

Executive Assistant to CEO

Altura Learning Australia
07.2022 - Current
  • Handle confidential and sensitive information with discretion and tact.
  • Manage CEO calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Serve as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinate events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Coordinate Board meetings.
  • Coordinate executive meetings and provide professional administrative support including agenda preparation and minute-taking duties.
  • Prepare and edit presentations on behalf of executives for both internal and external meetings including Board meetings.
  • Ensure smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Improve office efficiency by implementing new filing systems within the executive team area.
  • Deliver exceptional organizational support enabling executives focus on high-level strategic initiatives fostering company growth.
  • Facilitate onboarding for incoming senior office staff.
  • Managing projects including office move resulting in boosted staff morale.
  • Process purchase orders and expense claims.

Executive Manager

Australasian College for Infection Prevention and Control (ACIPC)
01.2019 - 04.2020
  • Increased membership by 22%.
  • Returned a positive budget for the first time since formation.
  • Implemented Document Management System to protect intellectual property
  • Responsible for the design, implementation and review of strategic business plans and budgets to grow the financial standing and membership of the College; managing day to day operations of the College; delivering an education portfolio designed to increase the scientific knowledge of members and raise income; manage and oversee issues of governance, policies and compliance with all statutory and regulatory bodies; develop relationships with industry partners and key stakeholders
  • Key role in managing seven Committees all reporting to the Board
  • Inform and support the President, Executive Management Team and Board.

Membership & CPD Officer and Conference Manager

Australasian Society for Ultrasound in Medicine (ASUM)
02.2012 - 12.2018
  • Managed a membership of 3,000+ with focus on engagement, retention and growth
  • Implemented process improvements that streamlined workflows, increasing operational efficiency and member engagement and retention.
  • Recommended annual fee strategies including automatic renewals
  • Mentored Membership Coordinator, helping them develop their skills and advance their career
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Built strong working relationships with the CEO, Conference Convenor and Scientific Committee each year to develop the scientific offerings and the PCO and corporate sponsors to bring the annual conference to fruition
  • Managed the ASUM Staff, volunteers and mock patients during the 3 or 4-day event
  • General administrative and training tasks included overseeing creation and management of calendars – shares and individual – for all staff; managing the phone system for the organization liaising with the hardware provider as needed
  • Trained and mentored staff on database, phone, office equipment, styles, general office equipment and procedures
  • Keep Membership and Conference Procedure Manuals evergreen.

Director

AdClear Enterprises
09.2002 - 12.2010
  • Own consultancy specializing in complementary healthcare regulatory affairs
  • Responsibilities included increasing compliance of all forms of advertising, providing an advisory service on the co- and self-regulatory systems, assisting in writing appeals against decisions of the TGA (Therapeutic Goods Administration) or their delegates, responding to or initiating complaints against competitors in all forms of media advertisements, providing training on all aspects of therapeutic goods advertising, and more.
  • Wrote the first trans-Tasman medical industry Code of Conduct

Advertising Services Manager

Complementary Healthcare Council (CHC)
09.1998 - 08.2002
  • Provided approvals for all print advertisements of Complementary medicines in Australia under the Therapeutic Goods Advertising Code, Therapeutic Goods Act 1989 and Therapeutic Goods Regulations
  • Represented both the Secretary of the Department of Health and CHC in all aspects of therapeutic goods regulations and attended all co-regulatory meetings with the TGA and other key stakeholders.
  • Member of the Federal Department of Health Expert Committee on Levels and Kinds of Evidence to Support Therapeutic Claims for Complementary Medicines.

Education

Advanced Diploma Naturopathy - Naturopathy

Nature Care College
Sydney, NSW

Skills

  • C-Suite Executive Support
  • Calendar management
  • Exceptional communication skills, both written and verbal
  • Highly organized, flexible and resilient, able to manage multiple and competing priorities
  • Demonstrated experience building working relationships with internal and external stakeholders
  • Project delivery and coordination
  • Office Management
  • Meticulous attention to detail
  • Travel Coordination
  • Advanced MS Office Suite

References

Available on request

Timeline

Executive Assistant to CEO

Altura Learning Australia
07.2022 - Current

Executive Manager

Australasian College for Infection Prevention and Control (ACIPC)
01.2019 - 04.2020

Membership & CPD Officer and Conference Manager

Australasian Society for Ultrasound in Medicine (ASUM)
02.2012 - 12.2018

Director

AdClear Enterprises
09.2002 - 12.2010

Advertising Services Manager

Complementary Healthcare Council (CHC)
09.1998 - 08.2002

Advanced Diploma Naturopathy - Naturopathy

Nature Care College

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Sue Loucks