Summary
Overview
Work History
Education
Skills
Strengthshobbies
have certificate in retail management
Timeline
Generic

Suzanne Orr

Eden Hill

Summary

0

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

34
34
years of professional experience

Work History

Supervisor/Cashier Assistant

Coles
10.2014 - Current
  • Increased customer satisfaction with streamlined service procedures.
  • Developed training programs for enhanced employee performance.
  • Conducted performance reviews to support employee development.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Trained staff on best practices to enhance service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • gained knowledge on how to run service department as a fill in service manager dealing with daily dutie and rostering systems reaching store targtets and having a great foundation with my team of 30 people on my service roster

Console operator

Coles express
12.2014 - 12.2014
  • Console operator stock control general duties
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Console operator

Caltex starmart
01.2013 - 12.2014
  • Console operator stock control cash handling
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Console operator

Caltex
01.2011 - 12.2012
  • Console operator stock control cash handling
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • gained skills in back office for management roles

Console operator

Caltex
01.2003 - 09.2007
  • Console operator cash handling back office duties banking stock control monthly promotions

Cashier

Action
02.2003 - 12.2003
  • Cashier
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.

Console operator

Peak petroleum
07.2001 - 11.2003
  • Console operator stock control

Checkout operator

Supa valu
02.1991 - 09.2001
  • Checkout operator, stock control
  • Processed payments for rental equipment, recreation activities, and retail sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

M.D. - Na

Lockridge Senior High School
Lockridge, WA

Skills

  • Customer service
  • Training and mentoring
  • Staff management
  • rostering
  • building team trust
  • lots of knowledge for retail

Strengthshobbies

  • Being confident in what I'm doing
  • Computer movies
  • Spending time with my son

have certificate in retail management

completed a course on retail management while i was working for caltex in midvale to gain knowledge in retail at the time

Timeline

Console operator

Coles express
12.2014 - 12.2014

Supervisor/Cashier Assistant

Coles
10.2014 - Current

Console operator

Caltex starmart
01.2013 - 12.2014

Console operator

Caltex
01.2011 - 12.2012

Cashier

Action
02.2003 - 12.2003

Console operator

Caltex
01.2003 - 09.2007

Console operator

Peak petroleum
07.2001 - 11.2003

Checkout operator

Supa valu
02.1991 - 09.2001

M.D. - Na

Lockridge Senior High School

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Suzanne Orr