Suzanne Price
Security Guard
Ellenbrook WA,WA
Summary
Warm, approachable and capable customer service officer with extensive experience in retail and hospitality sectors. Eager to obtain a full time role in customer service. Efficient, ethical and compassionate, committed volunteer community worker.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Relief Manager /Sales Assistant
Liquor Land Coles
- Multiple locations across Perth metropolitan area)
Liquor Sales Assistant
BWS
- (multiple locations across Perth metropolitan area)
Aged Care Assistant
01.1980
Security Guard
Challenger Security
08.2021 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Approved Manager
Liqourland Coles
Morley WA, WA
01.2018 - 07.2020
- Performing relief management roles throughout metropolitan areas, long term and short-term placements
- Performing all store management roles, staffing, ordering, scheduling, security procedures invoicing and payments
- Performing all customer service operations, serving customers in store, customer callbacks, providing product knowledge, stock control, packing online orders, ticketing stock and processing electronic and cash payments
- Opening and closing stores and performing security procedures including checking incident reports and security cameras, liaising with police, area managers and staff members and retrieving camera footage
- Performing all general daily operations including computer correspondence (emails), tills, safe, orders, stock control, ordering, unloading pallets
- Working autonomously and alone at nights
Approved Manager
01.2013 - 01.2017
- Performing relief management roles throughout metropolitan areas, long term and short-term placements
- Performing all store management roles, staffing, ordering, scheduling, security procedures invoicing and payments
- Performing all customer service operations, serving customers in store, customer callbacks, providing product knowledge, stock control, packing online orders, ticketing stock and processing electronic and cash payments
- Opening and closing stores and performing security procedures including checking incident reports and security cameras, liaising with police, area managers and staff members and retrieving camera footage
- Performing all general daily operations including computer correspondence (emails), tills, safe, orders, stock control, ordering, unloading pallets
Sales Assistant and Relief Manager
Liquorland, Cloverdale
Perth
01.2011 - 01.2012
Kitchen Hand
Riverbank Winery
Swan Valley, WA
01.2010 - 01.2012
- Performing food preparation tasks, washing fruit and vegetables, deboning meat, chopping and cutting fresh produce
- Producing all restaurant desserts
- Assembling salads, desserts, fruit platters, cheese platters and entrées
- Completing all kitchen hygiene tasks including washing dishes, scrubbing pots, pans and ovens, mopping floors, wiping down all surfaces
- Plating meals and assisting chefs in cooking processes
- Performing quality control processes, inspecting fresh produce for suitability
- Completing work tasks efficiently and effectively in a highly stressful and busy kitchen environment
- Using knowledge of foods and wine to advise customers on food and beverage choices
- Adhering to all OHS policies and procedures in the kitchen and on the floor to ensure safety
- Utilising cooking, baking and knife handling skills when assisting chefs as required
- Prepping food for weddings and functions when needed
Relief Manager and Cook
Sodexo Remote Site Catering
Marvel Loch, Southern Cross, WA
01.2008 - 01.2010
- Performing all food preparations for dining room and takeaway lunches, slicing meat, cutting, chopping and washing fresh produce
- Baking all desserts and cakes and assembling cheese and fruit platters, salads and sandwiches
- Maintaining high standards of hygiene across dining rooms, kitchens all rooms in the 50-person campsite
- Assisting customers at the food counters, serving meals, setting for display
- Interpreting rosters, delegating tasks to floor and kitchen staff, liaising between management and staff
- Adhering to all OHS policies and procedures in the kitchen and on the floor to ensure safety at all times
- Managing all operations in the accommodations of the mining village, taking bookings over the phone, allocating living quarters, arranging and distributing linen, answering any request or enquiries from clients
- Managing kitchen in the accommodation village, taking bookings, delegating tasks, determining menus, creating rosters
- Managing the office of the accommodation village, answering enquires, taking bookings, allocating rooms, cash handling and electronic payments, resolving conflicts
- Cooking all restaurant and take away meals for up to 50 clients and staff members
- Ordering and unloading of stock for campsite, food, toiletries, chemicals and linen for the campsite
Special Needs Education Assistant
Westonia Primary School
, WA
01.2004 - 01.2005
Skills
AND ATTRIBUTESAbility to communicate effectively with, and build rapport with people from all walks of life, including the elderly, young children and people from diverse backgrounds and abilitiesOutstanding customer service skills, proven capacity to answer enquiries, deal with customer concerns, inbound calls, packing online orders and processing cash and electronic paymentsExtensive experience in store management, allocating duties to staff, negotiating salaries and conditions, dispute resolution, supervising and training/mentoring new staff, ordering stockDemonstrated history of being awarded high levels of responsibility in organisations, trustworthy and able to work autonomously and without supervisionFriendly, approachable, and willing to help othersOutstanding organisational skills, ability to maintain physical spaces, produce schedules and rosters, excellent time management skills and ability to prioritise workloadsFlexible and happy to step into various roles when required, quick to learn new skills and develop product knowledgeReliable and punctual with an enthusiastic attitudeExcellent manual handling skills with an ability to listen and follow instructions carefullyAbility to attend to accuracy, well-presented with proven capacity to stay calm and work productively in high pressure, busy environmentsSolid understanding of work safety and OHS regulations/ proceduresWA HC License, able to operate a wide range of tools and machinery, harvesters, semi-trailers, forklift, tractorsDemonstrated capacity to work effectively as a member of a team, building rapport with colleagues and customers, resolving conflictDemonstrated capacity for problem solving, identifying problems, brainstorming, suggesting solutions
Business planning
Business planning
Criminal law
Dispatch
Legible report writing
Keen observer
Background investigations
Security camera monitoring
Physical stamina
Security operations experience
Safety and security
Wireless technology
Superb surveillance skills
Knowledge of supervisory concepts
Emergency awareness
Document preparation
Crime Prevention
Reporting skills
Relationship building and management
Staff Management
Punctuality
Verbal and written communication
Surveillance
Work ethic
English fluency
File and records management
[Type] communication
Certification
Career Transition Assistance Course, North Metropolitan College of TAFE, (2021)
Affiliations
Community Support Advocate, Westonia, WA
Support service for elderly, cooking meals, social care, transport for appointments, Christmas and Easter lunches
Bushfire Fighter and Committee Member, Local Bushfire Brigade, Westonia, WA
Attending to bush fires and car accidents on farms, private properties and roads
Driving, operating, filling and refueling water trucks, operating 2 way radio
Member /Community Support, Country Women’s Association, (CWA), Westonia, WA
Fundraising activities, baking for fates, sports and community days, manning stalls and contributing to production of cookbook by testing and contributing recipes
QUALIFICATIONS, LICENSES
Additional Information
- HC driving License Heavy Machinery (WA)
Timeline
Security Guard
Challenger Security
08.2021 - Current
Approved Manager
Liqourland Coles
01.2018 - 07.2020
Approved Manager
01.2013 - 01.2017
Sales Assistant and Relief Manager
Liquorland, Cloverdale
01.2011 - 01.2012
Kitchen Hand
Riverbank Winery
01.2010 - 01.2012
Relief Manager and Cook
Sodexo Remote Site Catering
01.2008 - 01.2010
Special Needs Education Assistant
Westonia Primary School
01.2004 - 01.2005
Aged Care Assistant
01.1980
Relief Manager /Sales Assistant
Liquor Land Coles
Liquor Sales Assistant
BWS