Suzanne Pupic
Melbourne,VIC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admin Manager
SA Architects
01.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Receptionist Assistant
Intraform Design
02.2014 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Greeted numerous visitors, vendors and interview candidates.
Receptionist
Profix Technical
01.2013 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist Intern
CSQ Town Planning
03.2012 - 09.2012
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Arts - Architectural Design
RMIT University
Melbourne, VICCertificate of Projec
RMIT University
Melbourne, VICSkills
- Administrative Support
- Office Management
- Technical Support
- Bookkeeping
- Project Coordination
- Data Entry
Certification
- Certificate of Project Management, RMIT University
Timeline
Admin Manager
SA Architects
01.2020 - 12.2022
Receptionist Assistant
Intraform Design
02.2014 - 11.2019
Receptionist
Profix Technical
01.2013 - 12.2013
Receptionist Intern
CSQ Town Planning
03.2012 - 09.2012
Bachelor of Arts - Architectural Design
RMIT University
Certificate of Projec
RMIT University
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