- Blogging and sharing my book reviews and reading experiences
- Reviewing books from Australian publishers as part of their book reviewer teams
- Supporting and promoting Australian authors, connecting their work to readers and beta reading manuscripts
- Hosting book launches for published authors
- Involving local community to promote literacy and reading by running a free Street Library
Suzanne Robinson
St Clair
Summary
An engaging and curious customer focused library professional with extensive front facing academic library experience. Known for delivering high quality genuine client support, as recognised formally by both colleagues and patrons.
With a distinct focus on direct and empathic service, accompanying an innate ability to identify and respond to the diverse needs that arise at the service desk. This individualised, emotionally aware approach is a core strength while enjoying the first point-of-contact role, consistently encouraging repeat attendance and fostering trust.
Supporting and guiding patrons along their lifelong learning journey has shaped a unique skill set naturally building rapport and delivering support with a pastoral care lens which is complemented by a collaborative spirit, adaptability, and a genuine desire and willingness to help. Fostering a visible involvement and collaborative promotion of frontline library events and engaging with other library units, library patrons and the general public.
Overview
9
9
years of professional experience
Work History
Library Client Collection Officer
Western Sydney University
12.2016 - Current
- Able to adjust changing priorities while maintaining focus on the collection and students.
- Managing library circulation desk operations efficiently, with a welcoming demeanour, providing information and referencing services
- Trained placement students and staff in all procedure and management systems
- Participated in initiatives to promote programs and increase community/student engagement
- Developed strong relationships by offering personalized reading recommendations based on their interests and preferences due to my own interests
- Assisted with library event planning and execution, ensuring a positive experience for all attendees, roving to other campuses to assist
- Provided exceptional customer service, addressing patron concerns and resolving issues and escalating where necessary
- Managed inter library loan requests, physical handling of inter campus deliveries, following WHS procedures
- Assisted in collection moves, campus closures, weeding and stocktake, and training of staff in procedures
- Managing patron accounts and maintaining accurate records ensuring consistency
- Managed challenging situations involving overdue books or fine disputes amicably, educating in avoiding future fines
- Effectively sorting and shelving materials in a timely manner following procedure
- Coordinated reserve materials, ensuring high demand items were readily available during peak periods
- Maintained excellent condition of library shelves and study areas, reporting WHS issues and maintaining Capital Works spreadsheet
- Assisted patrons with operation of printing services, tech support on personal devices, university equipment and software support
Education
Diploma of Library And Information Studies
Western Sydney Institute of TAFE
Sydney, NSW12-2016
Skills
- Strong communication skills displaying empathy and inclusivity
- High level verbal and written communication skills
- Empathy and tactfulness with a helpful nature
- Proficient in Microsoft Office, Alma Operating System, Primo Management System
- Active listening to build relationships
- Organization skills and team collaboration encouraging cohesion
- High level customer service capability
- Time management and attention to detail
- Information literacy support and experienced research assistance
- Ability to form relationships with external departments
- Confident public speaker and book launch facilitator
- Problem-solving abilities and multitasking
- Reliability and flexibility within a team
Accomplishments
I have demonstrated strong project management skills through my coordination of literacy-focused events and programs in both public and library settings. Most notably, I delivered the author component of the Readers, Writers, Content Makers project, where I invited published authors to participate in a live Q&A session. I liased with the authors, collated interview questions, and hosted the session with professionalism and warmth. In addition to library-based programming, I hosted a formal public Q&A with a published author at a Sydney bookstore, where I fielded audience questions and facilitated discussion. These events required careful planning, clear communication, and the ability to manage multiple moving parts under tight timeframes. I successfully balanced logistics, stakeholder engagement, and audience needs, ensuring each session ran smoothly and created a welcoming, inclusive atmosphere. Additionally, I planned and presented children’s Storytime sessions for preschool-aged students within the University childcare centre. I regularly contribute book reviews to the WSU Rhoda Barr collection, demonstrating my strong writing skills.
Interests
Timeline
Library Client Collection Officer
Western Sydney University
12.2016 - Current
Diploma of Library And Information Studies
Western Sydney Institute of TAFE