Suzanne Rush

Acting as a personal liaison between NDIS clients and service providers, facilitating influential utilisation of available funds and services.

Conducting administrative duties including scheduling, reviewing and follow-ups to ensure each participant and their families are receiving personalised care with maximum benefit.

Specialised management and budgetary administration for the effective management of plan funding in accordance with client preference within the NDIS policy.

Advocating and promoting the rights of the vulnerable and the impaired. Discerning vulnerabilities and scrutinising invoices for misuse of funding or overcharging to improve client outcomes and provide clarity.

Assisting the finance department with processing invoices and paying service providers, managing and setting up client budgets, financial reporting through budget statements and record keeping, processing client claims and locking in service agreements.

Working with clients to address progress and goals and identify areas to implement solutions. Increasing personal self-management skills and confidence.

Analysing and calculating client funding to anticipate future expenditure and respond accordingly to assist clients in meeting their NDIS objectives.

Completing and filing all required NDIS documentation and employing the skilled use of client management software and microsoft office suite.

Responding to all in-person, telephone and email enquiries by acting as a liaison between departments and guests. Ensuring effective communication with each party that addresses all needs by providing the appropriate information, or referring to the relevant area.

Acting pivotally as the first point of contact for staff, clients, visitors and associates. Greeting and providing a welcoming and seamless experience by providing assistance, information and support to ensure a high level of service and satisfaction for all visitors.

Carrying out frontline office operations and coordinating administrative support with efficiency, initiative and care to optimise office productivity and contribute to the company determinations, goals and ethos. Managing multiple complex tasks simultaneously.

Coordinating clerical activities associated with the running and organisation of the office. Maintaining filing systems, managing data and reports, updating client information and overseeing accurate processing of invoices, commitment IDs and purchase orders to the finance department.

Preparing and coordinating documentation in support of requirements. Completing tasks such as mailing, photocopying, scanning, filing, preparing and editing of documents.

Taking prompt action accordingly to support the wellbeing of the business and team, such as acting as backup support for consultants in times of low availability.

Focusing on providing an outstanding guest experience and personalised customer service by ensuring the needs of each guest are met with warmth and results in a timely manner.

Managing the entirety of the guest experience, arrival through to departure. The handling of reservations, enquiries, accounts, check-ins and check-outs of guests and room operational tasks.

Conducting receptionist duties by responding to abundant enquiries, answering phone calls, placing bookings and electronic reservations and managing the updating of guest reservations information across multiple reservations.

Providing guest experiences, customer service and assistance to a diverse range of guests. Acting as the main point of contact efficiency, anticipating the needs of each guest and building long-lasting client relationships upon these premises.

Servicing rooms and advising staff of room status and availability. Communicating special requests, as well as selling room to walk-in customers.

Offering recommendations for attractions, dining and entertainment to enhance the guest experience.

Providing assistance to a top agent through high-level administrative and marketing support, while delivering an exceptional client experience to an extensive database of clients.

Management of all property listings and sales, conducting open and private inspections and maintaining listings by handling all incoming correspondence.

Liaising with vendors, buyers, photographers and all relevant stakeholders involved in the real estate industry. Running, maintaining and updating of databases and systems for buyers, sellers and clients.

Providing day-to-day support and maintaining the consultant's diary, scheduling and projects throughout the sales process. Preparing appraisal information, property research, copywriting listings and attending to all other requirements.

Fulfilling administrative duties and executing accurate documentation relating to residential sales.

Building and fostering positive relationships with clients and working productively to determine the needs of each clients and fast-track solutions. Placing regular follow-up calls to increase customer loyalty and generate leads where requested.