Summary
Overview
Work History
Education
Skills
Referees
Timeline
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Suzanne Scott

Senior ADF Transition Coach
Rockingham,Western Australia

Summary

Enthusiastic and dedicated Public Servant with over 19 years of experience in administration, customer service and transition coaching. Eager to contribute to team success through hard work, attention to detail and strong communication skills. Excellent reputation for resolving problems and improving customer satisfaction. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Senior ADF Transition Coach - DMFS TCS WA

Department Of Defence
Rockingham, WA
11.2011 - Current
  • Undertake dedicated transition coaching allocation (up to 150 cases) across the reporting period, including complex and medically transitioning members.
  • Ensure timely completion of client transition plans, coaching notes and associated documentation to facilitate education, feedback and improvement of transition delivery to members.
  • Participate in delivering regional and virtual transition seminars.
  • Develop and maintain courteous and effective working relationships with both internal and external stakeholders at all levels.
  • Work with customers to understand their individual needs and provide excellent service.
  • Attend scheduled team meetings and organisational events, allowing for consistent flow of information, team building, development and communication.
  • Travel to other locations as required.

Customer Service Officer - RAAF Base Darwin

Department Of Defence
Darwin, NT
03.2006 - 11.2011
  • Delivered high quality customer orientated service including marketing to, and educating the customer on CSIG's products and services.
  • Supported the Senior Customer Service Officer in the coordination and promotion of CSIG change initiatives at the customer interface on behalf of technical authorities.
  • Fostered a customer-focused culture in the Customer Service Centres, working as a member of a dynamic team in a high pressure environment, and assist the CSC Team Leader with issues such as promoting continuous improvement in the delivery of CSIG products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Undertake training and assessment to obtain and maintain certification against the CSIG Assessment and Certification Framework.
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Travel to other bases as required.

Education

Cert IV in Career Development -

Southport TAFE
Southport, QLD
03.2017 - 03.2018

Associate Diploma of Business - Business Administration

Perth Metropolitan College of TAFE
Perth, WA
02.1989 - 11.1990

Skills

Creative problem solving

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Referees

Ms Vivien Lawrence

A/Regional Lead - Transition Coaching and Support - SA-WA-NT

ADFTC-South Australia

Ph: (08) 8288 4154

Mob: 0467 783 173

LEUT Kathleen (Kathy) Dignam

Member Support Coordinator

Personal Support Unit - WA

Ph: 08 9580 3861

Mob: 0419 199 584

Timeline

Cert IV in Career Development -

Southport TAFE
03.2017 - 03.2018

Senior ADF Transition Coach - DMFS TCS WA

Department Of Defence
11.2011 - Current

Customer Service Officer - RAAF Base Darwin

Department Of Defence
03.2006 - 11.2011

Associate Diploma of Business - Business Administration

Perth Metropolitan College of TAFE
02.1989 - 11.1990

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Suzanne ScottSenior ADF Transition Coach