Suzanne Sheppard
Marsden,QLD
Summary
Driven professional with over 16 + years at Bunnings Warehouse, excelling in price integrity, paint expert and trade desk roles. Demonstrated expertise in all pricing adjustments and management alongside strong customer service skills. Achieved significant compliance and efficiency improvements, fostering team success and enhancing customer satisfaction
Overview
18
18
years of professional experience
Work History
Price Integrity
Bunnings Warehouse
Underwood 4119
10.2007 - Current
- Currently 18 months in this role
- Daily Pricing reports, price changes/maintenance - including promotions, price match submissions, store 5 wk audit cycle, team & representative liasing, customer service & general house keeping
- Ensured compliance with legal guidelines and company policies through diligent monitoring of all price changes, deactivations.
- Reported safety and security hazards to adhere to company and personnel policies and procedures.
Trade Desk Team Member
Bunnings Warehouse
UNDERWOOD 4119
08.2011 - 10.2022
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified all merchandise was properly priced and labeled.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Education
Holland Park State High School
Holland Park West, QLDSkills
- Teamwork and Cooperation
- Price Adjustments
- Special Promotions
- Merchandise Knowledge
- Competitive Pricing
- Pricing Reductions
- Customer Service
- Customer service support
- Decision-Making
- Relationship Building
- Customer Relations
- Paperwork and documentation
- Customer Contact
- Administrative Support
- Bookkeeping
- Auditing proficiency
- Barcode Scanners
- Inventory Sorting
- Client management
- Product pricing
- Purchase Orders
- Payment Transactions
- Billing and Invoicing
- General Ledger Entries
- Payment Processing
- Inventory Management
- Payment Collection
- Signature Verification
- Inquiry Handling
Timeline
Trade Desk Team Member
Bunnings Warehouse
08.2011 - 10.2022
Price Integrity
Bunnings Warehouse
10.2007 - Current
Holland Park State High School