Suzanne Sheppard
Manly,QLD
Summary
At ServiceFM, I spearheaded a team to elevate cleanliness standards, enhancing client satisfaction through meticulous attention to detail and robust training programs. My leadership boosted team efficiency and safety compliance, leveraging skills in health and safety and client relations. Achieved significant performance improvements, evidenced by repeat business and a positive work environment.
Overview
7
7
years of professional experience
Work History
Cleaning Supervisor
ServiceFM
06.2017 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Coordinated, directed and monitored cleaning staff in Type and Type duties by use of manual and electrically powered tools and equipment.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
Year 10 - Certificate 3 in Cleaning
Springwood State High School
Springwood, QLD07.2012
Skills
- Health and safety
- Invoicing
- Chemical Handling
- Client Relations
- Supply Coordination
- Workload prioritization
- Waste Management
- Task Delegation
- Quality Assurance
- Job Tracking
- Cleaning techniques
- Cleaning and sanitation
- Cleaning practices
- Vacuuming and sweeping
- Sanitation Standards
- Customer Service
- Health and safety compliance
- Ordering cleaning supplies
- Performance Improvements
- Task assignment
- Customer service-focused
- Waste disposal
- Staff Training and Development
- Guest Relations
- Quality improvements
- Window Cleaning
- Training and mentoring
- Regulatory Compliance
- Cleaning bathrooms
- Sorting and washing laundry
- Staff Scheduling
- Folding clean laundry
- Dusting furniture
- Mopping and buffing floors
- Team performance management
- Washing windows
- Quality assurance and control
- Room inspection
- Ironing clothing
- Laundry operations
- Work Inspection
- Safety Protocols
- Problem-Solving
- Team Coordination
- Safety Equipment
- Team Guidance and Motivation
- Clear Communication
- Furniture Cleaning
- Complaints Handling
- Timekeeping
- Personnel Problem Management
- Staff Training
- Laundry and Dry Cleaning
Timeline
Cleaning Supervisor
ServiceFM
06.2017 - Current
Year 10 - Certificate 3 in Cleaning
Springwood State High School
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