Suzanne Smith
Rose Bay,NSW
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Ministerial Correspondent Team Leader, Administrative Assistant
Transport for NSW, Transport NSW, Ministerial
01.2005 - 01.2010
- Upkeep file system for policy team and manage input and output
- Manage four staff, processing correspondence from the public
- Liaising with the Ministers’ staff
- Take instructions and diarizing for the Director, Ministerial Correspondence
- Policy & Reform
- Role:, Report to Directors of Rail, Bus and Ferry Policy & Reform
- Maintaining records for Rail, Bus and Ferry Policy on systems
- Administration to Policy Officers in each department
- Organizing meetings and setting up the boardroom
- Ordering and managing stationery
- Liaising with stakeholders
- Role: Reception
- Meet and greet visitors from government departments, and stakeholders
- Sort and disseminate mail
- Answer phone queries and make decisions whom to liaise with
Minister, Police
Minister for Police NSW Government
01.2004 - 01.2005
- Reception for the, , John Watkins
- Answering calls from the public and other Ministers’ offices
- Administration to Policy Officers as required
- Sorting and registering mail, responding to emails, organizing stationery
co-manager
Thai International
01.2002 - 01.2004
- Time management and organization of refunds department
- Liaise workload with another part-time colleague
- Establishing rapport with wholesalers and consolidators
- Processing complex fare calculations
Independent owner, manager
Bondi Mermaid Fashion Boutique
- And buyer of a fashion boutique in Hall Street, Bondi
- Managing and operating functions
- Buying and selling of stock
- Customer Service in person
- Managing ledgers and bookkeeping
- Merchandising, display window and outfit of shop
- Showtravel – 2
Travel Agent
- Liaise with managers and tour managers of music artists, from overseas and within Australia
- Both outbound and inbound travel arrangements, accommodation, car hire and freight
- Coordinating groups inbound from several destinations
Customer Sales Consultant, •Customer service officer
QANTAS
- International ticketing and fare recalculation to inbound passengers and domestic tourism
- Person to person customer service
- Organization of holidays to outbound passengers
- Liaise with travel wholesalers, airlines, consolidators, insurance companies
- Organize passports and visas
- Key Skills
- Administration skills – complete office management
- Customer Service and Social Skills – excellent interpersonal language and pleasant phone manners
- Time Management – diarizing of managers’ and colleagues’ and keeping ahead of forthcoming schedules
- Organizational Skills – working autonomously and recognizing issues ahead of time
- Multitasking – prioritizing needs as requested and delegating work as required
- Computer skills – adaptable to new systems
Education
Politics and International Relations, Sociology Marketing
University of New South Wales
01.2012
Bachelor of Social Science and Policy - Fashion Design
Ultimo TAFE
01.2011
East Sydney Technical College
Timeline
Ministerial Correspondent Team Leader, Administrative Assistant
Transport for NSW, Transport NSW, Ministerial
01.2005 - 01.2010
Minister, Police
Minister for Police NSW Government
01.2004 - 01.2005
co-manager
Thai International
01.2002 - 01.2004
Independent owner, manager
Bondi Mermaid Fashion Boutique
Travel Agent
Customer Sales Consultant, •Customer service officer
QANTAS
Politics and International Relations, Sociology Marketing
University of New South Wales
Bachelor of Social Science and Policy - Fashion Design
Ultimo TAFE
East Sydney Technical College
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