Holistic Health and Wellness
Suzanne Srpek
Stapylton,QLD
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over years of management performance.
Overview
29
29
years of professional experience
Work History
Senior National Account Manager
DC House
09.2023 - Current
- Achieved high customer retention rates by developing strategic account plans and conducting regular business reviews.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
National Account Manager
Clifton Productions
01.2023 - 08.2023
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products and services.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Senior Manager, Projects
Upright Projects
01.2022 - 01.2023
- Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.
- Managed change effectively during major transitions, minimizing disruptions to ongoing operations while delivering desired outcomes.
- Improved team collaboration with cross-functional communication strategies.
- Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
- Mentored and coached team members, promoting professional growth and skill development.
- Developed strong relationships with stakeholders to ensure alignment of goals and expectations.
- Coordinated with other departments to create comprehensive plans addressing all aspects of assigned projects.
- Implemented risk management strategies to minimize potential issues and maintain project stability.
- Maintained a comprehensive understanding of industry trends and market dynamics, ensuring the company remained competitive in a rapidly evolving business landscape.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with marketing team members to create targeted promotional materials for use in attracting new business from national-level clientele.
Artist Manager /Artist Liaison /Assistant Tour Manager
Various Artists And Promoters
01.2005 - 11.2022
- Supported artist goals with corresponding action plans and timelines.
- Coordinated successful tours and events, overseeing all aspects from booking venues to managing logistics.
- Strengthened artist relationships by consistently maintaining open lines of communication and addressing their needs promptly.
- Assisted in the creative development process of new projects by providing constructive feedback based on industry knowledge and experience.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Managed and filed contracts, invoices and other documents associated with talent.
- Liaised between artists, management teams, and production staff to facilitate seamless collaborations on projects.
- Coordinated travel arrangements for artists, ensuring seamless transitions from one engagement to another.
- Coordinated accommodations for crew and tour transportation between destinations.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Film Producer
Various Productions
02.2008 - 05.2012
- Resolved issues quickly to maintain productivity goals.
- Collaborated with screenwriters to refine scripts, enhancing plotlines and character development for a more engaging audience experience.
- Developed strong relationships with talent agencies, resulting in the successful casting of high-profile actors for lead roles.
- Coordinated cross-functional departments such as art direction, cinematography, costume design ensuring cohesion between all elements of the film.
- Led daily production meetings and weekly production calls.
- Implemented rigorous quality control measures during post-production, upholding high standards for audio and visual components of the final product.
- Negotiated distribution deals for films, securing profitable revenue streams and widespread exposure.
- Secured funding for independent films by presenting compelling pitch decks to potential investors.
- Managed capture and editing of video footage to monitor consistency.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Scheduled shoots and set up filming by communicating with talent and crew.
- Produced and edited high impact segments and stories.
- Managed and coordinated post-production video editing, motion graphics design, compositing, and quality assurance reviewing.
- Oversaw logistical aspects from pre-production to post-production.
International Business Development Manager
Sunfx - America, Australia, NZ
San Diego
01.2003 - 02.2011
- Increased product distribution efficiency by streamlining operations and implementing innovative strategies.
- Enhanced overall brand reputation by consistently delivering high-quality results, products, presentations, sales and service.
- Created comprehensive training materials for new employees that streamlined onboarding processes reducing ramp-up time significantly.
- Facilitated smooth communication between internal teams like sales, logistics, customer support for better order fulfillment process.
- Leveraged networking opportunities at trade shows and industry events to forge new partnerships with vendors and expand the company's reach in the marketplace.
- Provided exceptional customer service, addressing inquiries promptly and cultivating long-term client relationships.
- Spearheaded sales initiatives to boost revenue through targeted marketing campaigns and promotional events.
- Maintained strong relationships with suppliers, ensuring consistent product availability for customers.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Traveled from Australia to the United States to reach customers in international markets.
- Demonstrated spray-tanning system and products and showcased to entice customers to buy.
- Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the country.
- Self-motivated, with a strong sense of personal responsibility.
Area Retail Manager
Jetty Surf
09.2002 - 05.2004
- Increased employee retention with comprehensive recruitment processes, ongoing mentoring, and a positive work environment.
- Streamlined daily operations for increased efficiency by developing standardized procedures and optimizing store layouts.
- Consistently exceeded regional sales targets by cultivating a motivated workforce driven by clear expectations and incentives.
- Ensured compliance with corporate policies and local regulations by conducting regular store audits and addressing any discrepancies promptly.
- Mentored store managers to develop long-term succession plans, fostering a strong pipeline of leadership talent within the region.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistant Store Manager
Blockbuster Video
05.1997 - 01.1999
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Multi-Store Manager
McDonald's Restaurants
12.1994 - 05.1997
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Achieved consistent sales growth across multiple locations through proactive team leadership.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
Education
Bachelor of Arts - Business
Victorian College of The Arts School
Southbank, VIC2028
Some College (No Degree) - Outdoor Physical Recreation
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SASome College (No Degree) - Hotel Management
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SASkills
- Customer Engagement
- Relationship Management
- CRM proficiency
- Revenue Growth
- Territory Management
- Financial Acumen
- Relationship building and management
- Staff Training and Development
- Staff Management
- Operations Management
- Team Development
- Business Development
Timeline
Senior National Account Manager
DC House
09.2023 - Current
National Account Manager
Clifton Productions
01.2023 - 08.2023
Senior Manager, Projects
Upright Projects
01.2022 - 01.2023
Film Producer
Various Productions
02.2008 - 05.2012
Artist Manager /Artist Liaison /Assistant Tour Manager
Various Artists And Promoters
01.2005 - 11.2022
International Business Development Manager
Sunfx - America, Australia, NZ
01.2003 - 02.2011
Area Retail Manager
Jetty Surf
09.2002 - 05.2004
Assistant Store Manager
Blockbuster Video
05.1997 - 01.1999
Multi-Store Manager
McDonald's Restaurants
12.1994 - 05.1997
Bachelor of Arts - Business
Victorian College of The Arts School
Some College (No Degree) - Outdoor Physical Recreation
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Some College (No Degree) - Hotel Management
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Interests
Ancient Remedies
Gardening
Travel
Meditation
Animal Health and Wellness
Music
Interior styling
Philosophy
Psychology
Environmental Impacts
Software
Microsoft Office Suite
Apple Mac Software
IOS
CRM
CAD
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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