Suzanne Starr
MOUNT WARRIGAL,Australia
Summary
Experienced and strategic Training and Change Manager with a proven track record in designing and implementing impactful training programs while facilitating successful organizational change initiatives. Proficient in assessing training needs, developing comprehensive programs, and managing projects for optimal outcomes. Adept at fostering smooth transitions and high user adoption through effective communication and interpersonal skills. Specialized expertise in Learning Management Systems, coupled with a commitment to enhancing organizational efficiency through strategic training and change management practices.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SAP Training & Change Lead - Sales & Distribution
Project Harvest
01.2023 - Current
- Developed E-learning content through Articulate Rise and executed SAP S/4HANA training programs, ensuring end-users possess the skills needed to leverage the system effectively
- Conducted business analysis to identify process inefficiencies, collaborated with cross-functional teams to implement improvements, and provided training on optimized processes within the SAP environment
- Designed and delivered training content for multiple SAP S/4HANA modules, including supply Chain, Transport Management, Inventory Management, Sales, Procurement and Finance, with specific content and Change Management provided for various teams.
- Collaborated with stakeholders to understand business requirements, translated them into training needs, and facilitated workshops to bridge knowledge gaps
- Led the implementation of SAP S/4HANA, providing hands-on training and support to users during the transition phase.
- Performed UAT and SIT development for SAP Fiori, collaborating cross-functionality with Business Analysts and SMEs to ensure best end product results.
- Developed and maintained comprehensive documentation, including process flows, user stories, and system specifications
- Manage a team of four trainers, ensuring efficient coordination and delivery of training programs to facilitate seamless user adoption.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Collaborated with management to align on strategy and communication of content.
- Implemented training improvements to achieve desired results.
Training and Change Specialist – Microsoft Dynamics 365 Implementation
Bluescope
06.2017 - 06.2023
- Played a pivotal role in the successful implementation of Dynamics 365 by leading targeted training and change management initiatives
- Conducted thorough needs assessments to identify training gaps, collaborating with subject matter experts to develop tailored training content for various Dynamics 365 applications
- Designed and delivered engaging training programs, workshops, and learning resources, ensuring end-users acquired the necessary skills for efficient system utilization
- Conducted change management activities, including communication planning, stakeholder engagement, and resistance management, resulting in a smooth transition and high user satisfaction
- Utilized learning management systems (LMS) to track participant progress, measure the effectiveness of training initiatives, and provided targeted support
- Facilitated change management workshops to build awareness, understanding, and commitment among employees, fostering a positive and adaptive organizational culture
- Assisted in the coordination and execution of training programs for Dynamics 365, ensuring seamless delivery and support for end-users
- Collaborated with project teams to gather training requirements and developed training materials to align with specific business processes
- Conducted regular assessments to evaluate participant comprehension and provided feedback for continuous improvement.
- Coordinated a team of external trainers for a D365 implementation project, overseeing the successful delivery of training programs to ensure a smooth transition and optimal utilization of the system.
Workplace Systems Trainer
Bluescope
06.2013 - 06.2017
- Training Manager for Lyves Integration Project
- Develop and deliver comprehensive training sessions, tools, guidelines, and programs for end users and internal IS staff, utilizing both classroom and remote settings.
- Assess training needs, create online work instruction videos, reference guides, and surveys using tools such as Adobe Captivate and HTML, modifying programs based on collected survey data
- Successfully managed the SAP R2 Archiving project, demonstrating strong project management skills
- Record and update training records in the SAP system, with expertise in Learning Management Systems like Moodle and Sharepoint
- Experience in QA, QC, and Manufacturing environments with proficiency in MS Office Suite
- Demonstrate excellent communication, interpersonal, time management, analytical, and presentation skills for effective training material delivery to large groups.
- Conducted in-depth analysis of user needs to determine appropriate course content.
Administration Support Officer - IT Department
Bluescope
01.2007 - 01.2013
Project Administration Officer - 1SAP Programme
Bluescope
01.2005 - 01.2007
Financial Administrator/Secretary
O’Learys Plumbing Pty Ltd
01.2001 - 01.2005
Financial Administrator/Coordinator
Southern Skills Employment Agency
02.1999 - 01.2001
Traineeship – Certificate IV in Business Administration
Southern Skills Employment Agency
02.1998 - 02.1999
Skills
- Training Program Design and Execution
- Change Management
- Training Needs Assessment
- Workshop Facilitation
- Curriculum Development
- Learning Management Systems (LMS)
- Project Management
- Communication Skills
- Stakeholder Engagement
- Data Analysis
- Microsoft Office Suite
- Risk Management
- ERP Implementations- SAP ECC, SAP S4 Hana & Microsoft Dynamics 365
- Microsoft 365
- Active Presenter
- Articulate 360
- SAP Concur
Certification
- Prosci Change Manager Practioner
- TAE40122 Certificate IV in Training and Assessment
- Certificate IV in Business Administration
- Certificate in Bookkeeping and Financial Management
- ITIL Training
- PM Works – Problem Solving
- Project Management
References
Available on Request
Timeline
SAP Training & Change Lead - Sales & Distribution
Project Harvest
01.2023 - Current
Training and Change Specialist – Microsoft Dynamics 365 Implementation
Bluescope
06.2017 - 06.2023
Workplace Systems Trainer
Bluescope
06.2013 - 06.2017
Administration Support Officer - IT Department
Bluescope
01.2007 - 01.2013
Project Administration Officer - 1SAP Programme
Bluescope
01.2005 - 01.2007
Financial Administrator/Secretary
O’Learys Plumbing Pty Ltd
01.2001 - 01.2005
Financial Administrator/Coordinator
Southern Skills Employment Agency
02.1999 - 01.2001
Traineeship – Certificate IV in Business Administration
Southern Skills Employment Agency
02.1998 - 02.1999
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