Suzanne Watson
Birkdale,QLD
Summary
Highly motivated professional with 36 years of management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently and as team member.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Owner
School and Office Supplies
Wynnum , Queensland
2015.10 - 2024.02
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Hired and onboarded team members to meet immediate and expected demand.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) -
Cleveland State High School
Cleveland, QLDSkills
- Customer Service
- Customer Experience Management
- Dependable And Reliable
- Staff Scheduling
- Hiring And Training
- Staffing Oversight
- Store Opening And Closing
- Shift Scheduling
- Assignment Delegation
- Order Processing
- Point Of Sale System
- Recordkeeping Requirements
Certification
- Blue Card and NDIS (coming)
- Police Check completed
- First Aid and CPR completed
Timeline
Store Owner
School and Office Supplies
2015.10 - 2024.02
Some College (No Degree) -
Cleveland State High School
- Blue Card and NDIS (coming)
- Police Check completed
- First Aid and CPR completed
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