Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzelle Gerber

Summary

Motivated [Job Title] offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Stand-in Store Manager and Shop Assistant

Granny Macs
07.2005 - Current
  • Liaised with suppliers and contractors.
  • Stocked merchandise, created and clearly labeled items.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing and sales efficiently.

Uniform Shop Convenor

Tamborine Mountain State School P&C
05.2005 - 05.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Support Worker

Tamborine Mountain Health
03.2020 - 12.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.

Secretarial Assistant

C J Hartley-Holl, Solicitor
04.2013 - 08.2017
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.

Education

Diploma of Retail Management - Retail

National Retail Association
Australia
10.2012

Bachelor of Law -

University of South Africa
Pretoria
11.1992

Skills

  • Billing
  • Database Management
  • Inventory Tracking and Management
  • Regulatory Compliance
  • Customer Inquiry Response
  • Attention to Detail

Certification

Positive Notice Blue Card. Card No: 259973/7 Expired Feb 2023

Positive Exemption Notice Card. Card No: 2020/17615/1 Expired Feb 2023

Timeline

Support Worker

Tamborine Mountain Health
03.2020 - 12.2021

Secretarial Assistant

C J Hartley-Holl, Solicitor
04.2013 - 08.2017

Stand-in Store Manager and Shop Assistant

Granny Macs
07.2005 - Current

Uniform Shop Convenor

Tamborine Mountain State School P&C
05.2005 - 05.2022

Diploma of Retail Management - Retail

National Retail Association

Bachelor of Law -

University of South Africa

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Suzelle Gerber