Summary
Overview
Work History
Education
Skills
Timeline
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Suzen Lim

Suzen Lim

Darra,Australia

Summary

Enthusiastic customer service representative with proven experience in hospitality and sales. Passionate about helping customers and creating a satisfying customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Duty Manager (Visual Merchandiser)

Daiso Industries Australia
12.2023 - Current
  • Managing the day-to-day operations to achieve budgeted performance such as giving good customer service ensure them having pleasant experience shopping in the shop.
  • Training and developing the team members when needed to enhance the work efficiency of team members by giving advise and encouragement.
  • Maximising sales, handling customer complaints, and ensuring excellent customer experiences. Hourly target sales will be check and report to the team members to advise or give them encouragement to hit the daily sales target. Ensure team members promote monthly KPI products to achieve the sales target.
  • Aiding store manager to support and implementing visual merchandising standards to create an appealing store environment based on company standards to achieve daily sales target.
  • Ensuring adherence to safety regulations, store procedures, and security protocols.
  • Overseeing employees, ensuring they adhere to company policies, and providing guidance.
  • Assist team members with stock replenishment and ensuring the store is adequately stocked and looks appealing
  • Addressing operational issues, resolving customer complaints, and handling unexpected situations
  • Handling closing and opening the stores.

Retail Sales Assistant

Daiso Industries Australia
07.2021 - 12.2023
  • Handled cash and EFTPOS machine.
  • Promoted the products through upselling and cross-selling to contribute to the daily sales results and customer satisfaction.
  • Maintained Visual Merchandising Standards.
  • Worked collaboratively with other colleagues to bring up daily KPIs.
  • Answered all of the customers’ questions about the product usage and gave clear instructions.
  • Interacted with customers, especially young children to meet their needs.

Stay at home mum

01.2017 - 06.2021
  • Networked on social media with other stay-at-home mums and organized meetings to exchange parenting advice
  • Set up a social media to help advocate and market “Fitline” (food supplement) with success
  • Assist with interpreting and translating documents to Chinese for family and friends

Restaurant All Rounder

Great Wall of Yum Cha
12.2015 - 12.2016
  • Cooking the exact number of items ordered by each customer, working on several different orders simultaneously
  • Reading food order slips or receive verbal instructions as to food required by customer, and preparing and cooking food according to instructions
  • Maintained energy and enthusiasm in fast-paced environment
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift

Education

Bachelor of Creative Media - Graphic Design

SAE Institute
Brisbane, QLD

Skills

  • Fluent in English, Mandarin, Cantonese, and Malay

  • Reliable transport

  • Visual identity creation

  • Marketing and advertising skills

  • Customer-focused approach

  • Excellent work ethic

  • Detail-oriented and time management skills

  • Good listening and excellent communication

  • Computer skills (social media, graphic, email)

  • Trustworthy and act with integrity

Timeline

Duty Manager (Visual Merchandiser)

Daiso Industries Australia
12.2023 - Current

Retail Sales Assistant

Daiso Industries Australia
07.2021 - 12.2023

Stay at home mum

01.2017 - 06.2021

Restaurant All Rounder

Great Wall of Yum Cha
12.2015 - 12.2016

Bachelor of Creative Media - Graphic Design

SAE Institute

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Suzen Lim