Suzette Cant
Perth
Summary
Reliable and organized administration professional with over 20 years of experience supporting different industries.
Skilled in logistics coordination, scheduling, and customer service, with a proven ability to manage multiple priorities, and communicate effectively across teams. Known for being calm under pressure, adaptable, and solutions-focused, ensuring that daily operations run smoothly and efficiently. Now seeking a FIFO role where strong organizational skills, initiative and attention to detail can contribute to the success of site-based teams.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Onsite Logistics Coordinator
BSS Psychology
Perth
01.2021 - Current
- Coordinate operations for psychological services across multiple locations around Australia
- Manage scheduling, travel arrangements and communication between clinicians and clients
- Prepare and maintain documentation, reports, and compliance records
- Support crisis response coordination, and ensure timely delivery of onsite services.
Customer Service Officer
BSS Psychology
Perth
01.2021 - Current
- Delivered front-line customer support and managed high-volume calls and enquiries with high risk clients
- Documented customer interactions in the CRM system promptly.
- Maintained client records and appointment bookings
- Assisted with administrative workflows and contributed to a positive team culture
- Maintained knowledge of products and services offered by the company.
- Responded to customer inquiries via phone, email, and chat.
Assistant Manager
Puma
Perth
01.2018 - 01.2021
- Managed daily operations to ensure efficient store functionality.
- Trained and developed staff on product knowledge and customer service techniques.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Oversaw visual merchandising to enhance product presentation and appeal.
- Assisted in budgeting and financial planning for store operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
HR Admin Officer
Wesley College
Perth
01.2015 - 01.2018
- Coordinated administrative operations across departments to ensure smooth workflow.
- Facilitated recruitment processes to attract qualified candidates for various positions.
- Managed scheduling and calendar for senior leadership and staff meetings.
- Processed incoming correspondence, prioritizing requests and distributing information efficiently.
- Maintained office supplies inventory, ordering materials as necessary for daily functions.
- Developed and implemented filing systems to improve document retrieval processes.
- Assisted in organizing college events, including logistics and participant communication.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Planned staff and training meetings and scheduled conference rooms.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
HR Officer
City of Bayswater
Perth
01.2011 - 01.2015
- Facilitated recruitment processes to attract qualified candidates for various positions.
- Reviewed resumes and applications for potential candidates.
- Managed employee relations to promote a positive workplace environment and address concerns.
- Assisted in the implementation of HR policies to ensure compliance with regulations.
- Conducted orientation sessions for new hires to integrate them into the company culture.
- Maintained HR databases and records for accurate tracking of employee information.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Collaborated with various departments in the organization to identify staffing needs.
- Analyzed job descriptions to determine job requirements and qualifications.
- Developed, implemented and maintained recruitment policies and procedures.
Department Secretary
City of Bayswater
Perth
01.2011 - 01.2015
- Managed office correspondence and communications for the Planning and Development Department.
- Organized meetings, including preparing agendas and taking minutes.
- Assisted in preparing reports and documentation for departmental projects.
- Provided administrative support to ensure smooth daily operations of the department.
- Answered and directed incoming calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
- Entered data into computer system accurately and timely.
- Developed standard operating procedures for new processes within the department.
Education
High School Diploma -
John Forrest Senior High School
Perth, WA11-1986
Skills
- Data entry
- Crisis response
- Travel and accommodation management
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Recruitment processes
- Payroll processing
- Employee relations
- HR policies implementation
- Decision-making
- Attention to detail
- Verbal and written communication
- Purchase orders
- Office operations management
- Conflict resolution
- Database administration
- Scheduling appointments
- Event coordination
Certification
Introduction to HR Management
Timeline
Onsite Logistics Coordinator
BSS Psychology
01.2021 - Current
Customer Service Officer
BSS Psychology
01.2021 - Current
Assistant Manager
Puma
01.2018 - 01.2021
HR Admin Officer
Wesley College
01.2015 - 01.2018
HR Officer
City of Bayswater
01.2011 - 01.2015
Department Secretary
City of Bayswater
01.2011 - 01.2015
High School Diploma -
John Forrest Senior High School