Summary
Overview
Work History
Education
Skills
Ethnicity
Region
Timeline
Generic

Suzette Shipp

Raceview

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.


Diligent Family and Community worker with background in kinship and foster care social work. Successfully coordinated care plans and facilitated family reunification's, ensuring safety and well-being of children. Demonstrated effective crisis intervention and case management skills.


Over 30+ years working with First Nations People in various communities across NSW and QLD.

Overview

18
18
years of professional experience

Work History

Team Leader

Jinndi Mibunn BHDC
02.2020 - 05.2024
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Completed regular visitations to check on children, families and home environments.
  • Checked with newly placed children frequently to support comprehensive success and assimilation.
  • Attended proceedings and testified for reunification and permanent placement cases.
  • Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behaviour.
  • Created and updated systems of organization for case service plans and court reports.
  • Enhanced family stability by conducting comprehensive assessments and developing individualized service plans.
  • Increased placement success rates by matching children with suitable kinship or foster families based on their needs and preferences.
  • Supported continuous improvement efforts by participating in quality assurance initiatives and offering insights on areas for growth in case management services.
  • Enhanced community partnerships by building relationships with local schools, mental health providers, and other supportive services for children in foster care.
  • Reduced case re-entry rates by providing ongoing support, resources, and crisis intervention to kinship and foster families as needed.
  • Promoted cultural competence within the agency through diversity training programs and inclusive practices in case management.
  • Monitored kinship and foster home compliance with state regulations and conducted regular home visits to ensure safe environments for children placed in care.

Research Assistant

Stronger Smarter Institute
01.2018 - 01.2019
  • Collecting, organizing, and analyzing field notes and data to solve problems, explore issues, maintaining accurate records and note taking along with identifying barriers
  • Provide operational and administrative support to Research Managers
  • Performing phone and face to face interviews with Principals, Education workers and Area Education Managers and other Aboriginal and Torres Strait Islander community partners
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Utilized statistical software for data analysis, generating accurate insights into complex datasets.
  • Recorded and analyzed data to produce reports of results.

Executive Assistant

Hymba Yumba Community Hub
01.2010 - 01.2016
  • Assisted the Executive team relating to office operations and established policies and procedures
  • Manage conflicting scheduling and project priorities and provide visibility and advice on time management
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and typed all meeting minutes, reports and agendas
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Reserved all travel arrangements including hotel and rental car reservations
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Verified, revised and arranged all appointments vis MS Outlook, Teams
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Independently managed five heavy calendars with full editing rights and all scheduling management
  • Developed PowerPoint and other graphic presentations for all internal and external presentations and promotional materials
  • First point of contact for the service and parents, staff and community engagement
  • Assisted with Educational and career pathways for senior students
  • Assisted with learning pathways for students and behaviour plans
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.

Social Work Case Manager

Burrin Dali Out of Home Care Service
09.2008 - 12.2009
  • Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
  • Advanced cultural competence within the organization through training and consultation on diversity issues.
  • Bolstered client safety by swiftly identifying and addressing potential risks or instances of abuseneglect.
  • Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
  • Improved family dynamics by offering support, guidance, and mediation during challenging situations.
  • Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
  • Strengthened organizational partnerships through effective communication, collaboration, and mutual goal-setting with external agencies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated parents, carers and family on available programs, benefits, and services, empowering them to make informed decisions about their children.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new kinship and foster carers and promote business.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Leaving and After Care Officer

Biripi AMS
02.2006 - 10.2008
  • Advocated for kinship and foster young people leaving out-of-home care by facilitating access to community resources and services to maximize safety and well-being of a young person.
  • Support, plan and mentor young people becoming young adults in the community through quality advocacy, screening, educating and realistic case planning
  • Managed complex cases involving multiple stakeholders effectively, resulting in positive outcomes for young people and families.
  • Improved case outcomes by maintaining timely documentation and submitting accurate reports to supervisors and court officials.
  • Provided emotional support to kinship and foster parents facing the challenges of transitioning phase and connected them with additional resources as needed.
  • Contributed to policy development within the agency by participating in working groups focused on improving service delivery for foster care youth and transitioning to adulthood.
  • Maintained a high level of confidentiality and professionalism while working with sensitive information related to clients'' backgrounds and personal lives.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Travelled state wide to established effective relationships with key stakeholders increasing collaborative opportunities.

Education

Diploma - Social & Youth Work, Auditing, Frontline Business Administration, Certificate 4, Case Management, Frontline Management

Community Services

Skills

  • Cultural Knowledge of First Nations People
  • Organizational skills
  • Attention to detail
  • Verbal and Written communication
  • Decision making
  • Ability to work independently
  • Prioritization
  • Commitment to high quality work
  • MS Word, Excel, Access, Power Point, Teams and other computer apps
  • Problem-solving
  • Team motivation
  • Documentation and reporting

Ethnicity

Aboriginal Worimi-Biripi Woman

Region

Mid North Coast of NSW

Timeline

Team Leader

Jinndi Mibunn BHDC
02.2020 - 05.2024

Research Assistant

Stronger Smarter Institute
01.2018 - 01.2019

Executive Assistant

Hymba Yumba Community Hub
01.2010 - 01.2016

Social Work Case Manager

Burrin Dali Out of Home Care Service
09.2008 - 12.2009

Leaving and After Care Officer

Biripi AMS
02.2006 - 10.2008

Diploma - Social & Youth Work, Auditing, Frontline Business Administration, Certificate 4, Case Management, Frontline Management

Community Services

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Suzette Shipp