SUZETTE TULOT
Embleton,Australia
Summary
Dedicated and compassionate professional with a strong background in Medical Administration and Aged Care Support. Bringing a solid foundation in healthcare administration, excellent organizational skills, and a commitment to delivering high-quality care to patients and residents. Known for maintaining confidentiality, providing exceptional administrative support, and fostering positive relationships with both medical staff and elderly clients. Adept at multitasking in fast-paced environments while ensuring accuracy and attention to detail. Seeking to contribute expertise to a dynamic healthcare team in a challenging and rewarding role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Carer/Support Worker
Amana Living
10.2023 - Current
- Administering prescribed medications to residents as per their care plans
- Ensuring that medication records are accurate and up-to-date
- Assisting residents with activities of daily living (ADLs) like bathing, dressing, and grooming
- Monitoring residents' vital signs and overall health status
- Documenting changes in health and reporting them to healthcare professionals
- Collaborating with the care team to develop individualized care plans for residents
- Implementing care plans and making adjustments as needed
- Planning and facilitating social and recreational activities for residents
- Encouraging participation to maintain social engagement
- Monitoring residents' food intake and addressing any special dietary requirements
- Maintaining accurate records of care provided, changes in residents' health, and medication administration
- Reporting any concerns or incidents to supervisors and appropriate authorities
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
Medical Receptionist and Guest Relation Representative
Doha Clinic Hospital
02.2019 - 08.2023
- Handling the hospital's social media accounts such as Google, Emails, Outlook, Instagram, Facebook, Whatsapp, and incoming calls
- Answering any queries, addressing complaints, and scheduling appointments for patient
- Serves patients by greeting and helping them, registering to their specific Doctor, and maintaining records and accounts
- Optimizes patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone
- Keep patient appointment on schedule by notifying, provider patient’s arrival, reviewing service delivery compared to schedule and reminding provider service delays
- Comfort patients by anticipating anxieties and answering patient’s questions
- Ensures availability of treatment information by filing and retrieving patient records
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients and filling
- Confirm coverage with the insurance company, review benefits with patients
- Helps to determine what insurance benefits are available to patients
- Sending preapproval
- Coordinating with insurance
- Maintains operations by following policies and procedures, reporting needed changes
Shift Leader
Transind Holding Company
05.2015 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Executive Operations
Teleperformance Phil.BPO
05.2014 - 04.2015
- Implemented data-driven decision-making practices to drive continuous improvement initiatives.
- Negotiated contracts with vendors for cost-effective procurement of goods and services vital to business operations.
- Handled crisis situations effectively by conducting thorough root cause analysis taking corrective actions minimizing potential risks to the business''s ongoing operations.
- Led change management initiatives, fostering a culture of adaptability and innovation throughout the organization.
- Demonstrated strong financial acumen by effectively managing budgets, forecasting expenses, and identifying areas for cost reduction leading to overall profitability.
- Ensured compliance with industry regulations by developing comprehensive policies, procedures, and guidelines for daily operations management.
- Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.
Telequalifier
Plustel Outbound Callcenter
10.2013 - 04.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Office Staff
Artvivant Inc
05.2013 - 10.2013
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
Office Staff (Intern)
Social Security System
01.2013 - 04.2013
- Enhanced staff efficiency by streamlining processes and implementing time-management strategies.
- Managed deadlines effectively, completing assignments punctually without sacrificing quality or attention to detail.
- Maintained open lines of communication between departments, facilitating efficient information sharing within the organization.
- Assisted with the creation of training materials to improve overall team performance.
- Maintained a positive attitude throughout the duration of the internship program, contributing towards a supportive work environment.
- Developed strong professional relationships with team members, fostering a collaborative work environment.
Education
Diploma of Community Services -
Lead College
Perth, Western Australia11.2024
International Diploma in Nursing Assistant -
Filipino Institute
DOHA QATAR10.2022
Diploma of Information and Communication Technology -
Asian Caregiving And Technological Education College
Caloocan City, Philippines04.2013
Computer Programming -
Cabarrus Catholic College
01.2010
Skills
- Teamwork
- Adaptability
- Leadership
- Problem-solving
- Customer service
- Interpersonal skills
- Up-selling
- Decision making
- Flexibility
- Phone etiquette
- Time management
- Prioritization
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Independence
- Project management
- Deadline management
- Communication
- English fluency
- Client interaction
- Staff interaction
- Motivation
- Creativity
- Resourcefulness
- Organizational skills
- Accuracy
- Attention to detail
- Administrative planning
- Administrative coordination
- Reliability and punctuality
- Adaptable and Flexible
- Patience and understanding
- Confidentiality and Privacy
Certification
- Manual Handling Training, Amana Living Training Institute, 11/30/23
- Medication and Theory Training, Edward Colick Homes, 10/24/23 - 10/25/23
- Quality Safety and You, National Disability Insurance Scheme (NDIS), 09/22/23
- Code of Conduct for Aged Care, Amana Living Training Institute, 10/09/23
- Abuse of the Older Person (Residential/Transitional Care), Amana Living Training Institute, 10/06/23
- Certificate for Safety Health and Wellness, Amana Living Training Institute, 10/06/23
- Responsive Behavior and Customer Service, Amana Living Training Institute, 10/07/23
- Basic Life Support and First Aid license, 01/01/23
- Volunteer Medic, Qatar Sportfest, 12/01/22
- Volunteer Youth Programmer, FIFA WORLD CUP QATAR 2023
Personal Information
- Age: 31
- Citizenship: Filipino
- Date of Birth: 09/25/92
- Gender: Female
- Marital Status: Single
Timeline
Carer/Support Worker
Amana Living
10.2023 - Current
Medical Receptionist and Guest Relation Representative
Doha Clinic Hospital
02.2019 - 08.2023
Shift Leader
Transind Holding Company
05.2015 - 02.2018
Executive Operations
Teleperformance Phil.BPO
05.2014 - 04.2015
Telequalifier
Plustel Outbound Callcenter
10.2013 - 04.2014
Office Staff
Artvivant Inc
05.2013 - 10.2013
Office Staff (Intern)
Social Security System
01.2013 - 04.2013
Computer Programming -
Cabarrus Catholic College
- Manual Handling Training, Amana Living Training Institute, 11/30/23
- Medication and Theory Training, Edward Colick Homes, 10/24/23 - 10/25/23
- Quality Safety and You, National Disability Insurance Scheme (NDIS), 09/22/23
- Code of Conduct for Aged Care, Amana Living Training Institute, 10/09/23
- Abuse of the Older Person (Residential/Transitional Care), Amana Living Training Institute, 10/06/23
- Certificate for Safety Health and Wellness, Amana Living Training Institute, 10/06/23
- Responsive Behavior and Customer Service, Amana Living Training Institute, 10/07/23
- Basic Life Support and First Aid license, 01/01/23
- Volunteer Medic, Qatar Sportfest, 12/01/22
- Volunteer Youth Programmer, FIFA WORLD CUP QATAR 2023
Diploma of Community Services -
Lead College
International Diploma in Nursing Assistant -
Filipino Institute
Diploma of Information and Communication Technology -
Asian Caregiving And Technological Education College
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