Suzana Katic
Sydney,NSW
Summary
Seasoned Learning Manager with a robust background in facilitating organizational learning and development initiatives. Renowned for ability to design, implement, and manage comprehensive training programs that enhance productivity and performance. Strong leadership skills combined with expertise in instructional design strategies have resulted in improved team efficiency and growth in past roles. Proven track record of driving innovative solutions to enhance knowledge retention and application. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
23
23
years of professional experience
Work History
Talent and Learning Manager AMETA
CHEP
07.2025 - Current
- Analyzed industry trends to update training content and methodologies regularly.
- Collaborated with HR staff on onboarding new employees by providing orientation materials or scheduling trainings.
- Provided feedback to learners on their performance in courses and workshops.
- Identified opportunities for process improvements in the Learning and Development department.
- Effectively trained instructors and supervisors on techniques for managing employees.
Sales and Service Capability Consultant
CHEP
07.2016 - Current
- Manage design and implementation of key strategic learning programs and projects
- Implementation of Global learning strategy with local contextualised programs
- Facilitate targeted and engaging learning and development solutions and workshops
- Source learning solutions and training partners to meet organisational requirements and capability gaps
- Manage a number of key internal and external stakeholder relationships across professional and blue collar space
- Evaluate learning solutions and providers to meet business needs
- Execute key business projects – establish communication plans, timelines, financial budgets and project plans and evaluate effectiveness
- Facilitate internal L & D programs including face to face programs, e learning programs and general development initiatives
- Develop evaluation procedures to measure the effectiveness of training delivery, trainer’s impact, material quality, content accuracy and on the job application.
- Determine strategic learning and implementation plans
- Key Achievements
- Change Management materials – Development of organisational change management model and implementation/communication
- Leadership development and training - Establish leadership profile and competencies
- Design and facilitation of leadership development programs - Executive, Middle Management and Supervisors of blue collar workforce
- Coaching - internal Future Leaders (talent management program)
- Project management and end-to-end organization of key business learning and development projects – Sales Academy, Strategic Selling, Supervisor 2020 Program and various Leadership development programs
- Informal Mentoring Program - development, implementation and management
- National Employee Engagement strategy and initiative - Successful development and execution of innovative projects to support increase in employee engagement
- Successful project planning development and execution - communication plan, budget keeping, venue requirements, logistics, pre/post work activities, venues and evaluation of programs
- Development of best in class induction program for new employees
Talent and Learning Manager, APAC
CHEP
09.2023 - 07.2025
- Developed comprehensive training programs for diverse employee skill sets.
- Facilitated workshops to enhance team collaboration and communication skills.
- Implemented learning management systems to track training progress and engagement.
- Collaborated with department heads to identify training needs and objectives.
- Designed evaluation tools to assess training effectiveness and employee performance.
- Led onboarding sessions for new hires, ensuring smooth integration into the company culture.
- Researched current trends in workplace learning strategies and technologies; provided insights into potential applications at the organization.
- Monitored vendor relationships related to eLearning platforms or other services used by the organization.
- Developed and implemented training plans, processes, and materials to meet organizational needs.
Talent and Learning Specialist, APAC
CHEP
06.2019 - 09.2023
- Developed instructional materials for diverse learning styles and needs.
- Facilitated training sessions to enhance staff skills and knowledge retention.
- Collaborated with educators to create personalized learning plans for students.
- Implemented technology tools to support effective learning environments.
- Coordinated workshops focusing on best practices in instructional strategies.
- Conducted assessments to evaluate program effectiveness and student progress.
Learning & Development Consultant
CHEP
01.2013 - 07.2016
- Designed and delivered training programs to enhance employee skills and knowledge.
- Collaborated with teams to identify learning needs and develop targeted solutions.
- Facilitated workshops using interactive techniques to engage participants effectively.
- Developed curriculum and training plans for many employees and business leaders based upon research, interviews, and information gleaned from workshops.
- Created customized online courses for employees based on their individual needs.
- Delivered soft skills training programs in areas such as leadership development, team building and effective communication.
Training Developer
CHEP
01.2010 - 01.2013
- Developed training materials for diverse employee skill sets and roles.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Facilitated workshops to enhance knowledge of company safety protocols.
- Provided ongoing support and resources for employee development initiatives.
- Updated training programs to reflect changes in company policies and procedures.
NSW State Manager
Arrow Training Services (RTO)
01.2007 - 12.2009
- High level stakeholder management within various industries - Business, Retail, Hospitality, Call Centres and Transport & Logistics
- Contract negotiations and mandatory government compliance
- Design and delivery of innovative training solutions to meet client needs
- Design and development of learning & assessment strategies in accordance with AQTF standards
- Evaluation of training programs to ensure effectiveness
- Client contract negotiations
- Project planning and management
- Team leadership – recruit and manage performance
- Strategic business planning
- Develop budgets and financial reporting
- Ensure the business is AQTF compliant
- Key Achievements
- Preparation and successful outcome of government compliance audit (AQTF)
- Successful tender application for government funded programs implementation
- Key stakeholder management
- Relocation of NSW office
Training Consultant
Arrow Training Services (RTO)
01.2003 - 12.2007
- Provided technical assistance when needed in order to troubleshoot any issues arising during the course delivery process.
- Assisted with onboarding new hires by providing guidance on company policies and procedures.
- Assessed business needs and planned improvements by consulting closely with management.
Education
Some College (No Degree) - Korn Ferry
Korn Ferry 360 Certification
Sydney, NSW01-2022
Some College (No Degree) - Korn Ferry
Korn Ferry Leadership Architect Accreditation
Sydney, NSW01-2022
Coaching Certification - Certification - Accredited Facilitators
NeuroLeadership Group
Sydney, NSW12-2021
Some College (No Degree) - Everything DiSC Workplace Certification
Everything DiSC: A Wiley Brand
Sydney, NSW01-2021
Some College (No Degree) - TAE40116 Certificate IV in Training and Assessment
HBA Learning Centres
Sydney, NSW01-2018
Advanced Diploma - Transpersonal Art Therapy
College of Complementary Medicine
12.2014
Skills
- Learning management systems
- Instructional design
- Training program development
- Learning evaluation methods
- Stakeholder management
- Employee engagement strategies
- Curriculum development
- Change management
- Team collaboration
- Effective communication
- Facilitation skills
- Needs assessment
- Coaching techniques
- Assessment creation
- Training delivery
- Learning strategies
- Blended learning
- Soft skills training
- Partnership development
- Educational leadership
- Excellent communication
- Strategic planning
- Sales leadership development
- Process evaluation and enhancement
References
Available on request
Volunteer Experience
Lifeline Western Sydney, Telephone Crisis Supporter, 02/01/14, 07/31/15, Crisis and suicide prevention telephone support, Completion of ASSIST and Mental Health First Aid certification, Facilitation of: Self Care and Introduction to Mindfulness Workshop
Timeline
Talent and Learning Manager AMETA
CHEP
07.2025 - Current
Talent and Learning Manager, APAC
CHEP
09.2023 - 07.2025
Talent and Learning Specialist, APAC
CHEP
06.2019 - 09.2023
Sales and Service Capability Consultant
CHEP
07.2016 - Current
Learning & Development Consultant
CHEP
01.2013 - 07.2016
Training Developer
CHEP
01.2010 - 01.2013
NSW State Manager
Arrow Training Services (RTO)
01.2007 - 12.2009
Training Consultant
Arrow Training Services (RTO)
01.2003 - 12.2007
Some College (No Degree) - Korn Ferry
Korn Ferry 360 Certification
Some College (No Degree) - Korn Ferry
Korn Ferry Leadership Architect Accreditation
Coaching Certification - Certification - Accredited Facilitators
NeuroLeadership Group
Some College (No Degree) - Everything DiSC Workplace Certification
Everything DiSC: A Wiley Brand
Some College (No Degree) - TAE40116 Certificate IV in Training and Assessment
HBA Learning Centres
Advanced Diploma - Transpersonal Art Therapy
College of Complementary Medicine