Suzi Ann Ward
Nowra
Summary
Dynamic Bar Manager with over 15 years of expertise in the hospitality sector, recognized for driving customer satisfaction, and operational excellence. Proven ability to lead teams, optimize service processes, and enhance guest experiences. Complemented by hands-on experience as a dedicated Disability Support Worker, I excel in personal care assistance and maintain organized living environments. Committed to leveraging strong organizational skills and a compassionate approach to foster inclusive settings.
Overview
7
7
years of professional experience
Work History
Bountiful Care -Disability Support
Catherine
Sunnybanks
01.2025 - Current
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Supervised other workers and caregivers providing services to clients.
- Tracked patient or client care and followed through to provide service effectiveness.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Administered medication according to doctor's orders and monitored side effects.
- Assisted in developing self-care skills such as personal hygiene practices.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
2IC Manager
The Berry Hotel
Berry
02.2023 - 12.2024
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Ensured compliance with safety regulations in accordance with local laws.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Oversaw recruiting, interviews and new employee hiring.
- Rostering
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer complaints in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated cash registers and handled money transactions accurately.
Venue Manager
Huskisson Hotel
Huskisson
01.2020 - 02.2023
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw events hosted for people and assisted with crowd control.
- Assisted in hiring new personnel when required to meet staffing demands.
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
NDIS
Pendlebury Home Care
Moruya
01.2018 - 01.2021
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Tracked and reported clients' progress based on observations and conversations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Documented care provided and submitted notes to supervisor.
- Ensured compliance with all laws governing home health care services.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Provided companionship through conversation and recreational activities.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Noarlunga High
Old Noarlunga, SA12-2007
Skills
- First Aid &CPA
- Working with children check (blue card)
- NDIS Workers screening Clearance
- RSA & RCG Qslnd & Nsw
- Food Safety certificate
- Police check
- TAB & KENO
- Certificate 4 in Hospitality
Timeline
Bountiful Care -Disability Support
Catherine
01.2025 - Current
2IC Manager
The Berry Hotel
02.2023 - 12.2024
Venue Manager
Huskisson Hotel
01.2020 - 02.2023
NDIS
Pendlebury Home Care
01.2018 - 01.2021
High School Diploma -
Noarlunga High
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