Suzie Coppock
Myponga
Summary
Dynamic and dedicated food service professional with extensive experience in takeaway services, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Adept at multitasking in fast-paced environments while maintaining high standards of food preparation and inventory management.
Overview
3
3
years of professional experience
Work History
Team Member
Yank Takeaway
Yankalilla
04.2023 - Current
- Highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.
- Handled currency and credit transactions quickly and accurately.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Trained new team members on restaurant protocols and mentored them closely to improve performance.
- The responsibility of closing the store included washing dishes, sweeping and mopping floors, and thoroughly cleaning the shop.
- Resolved customer issues promptly in a professional manner.
Sandwich Artist
Subway OTR
Aldinga
12.2024 - 02.2025
- I was able to provide customers with their meals under time pressure, and I made sure that other co-workers were aware of how fast they needed to prepare orders.
- Demonstrated a complete understanding of menu items and was able to explain them to customers accurately.
- Checked products in the sandwich unit area and restocked items to ensure a sufficient supply throughout the shift.
- I took regular temperature checks of food to ensure that it was at the safety level of refrigeration.
- Prepared meats, vegetables, and desserts according to customers’ orders and company procedures.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Upsold additional items to increase store profits.
- Verified that prepared food met quality standards prior to serving it to customers.
Team Member
McDonald’s
Aldinga beach
03.2022 - 10.2022
- Made stock lists and refilled stock.
- Greeting customers with a positive attitude and resolving issues that customers have.
- Packing orders and making sure that they are correct.
- Taking orders at the drive-thru and making sure customers receive their orders quickly, without waiting over 4 to 5 minutes.
- Responsibility for opening the store (requiring shifts that start at 5 a.m.) by setting up the machines, restocking, and preparing food.
- Developed positive customer relationships through friendly greeting and excellent service.
- Responsibility for handling cash and making sure customers receive the correct amount of change.
Education
Completed year 10 -
Victor Harbor High School
Victor HarborSkills
- Food preparation
- Cash handling
- Customer service
- Point-of-sale system
- Multitasking Abilities
- Upselling techniques
- Inventory management
- Menu knowledge
Personal Information
Date of Birth: 03/02/2008
References
References available upon request.
Timeline
Sandwich Artist
Subway OTR
12.2024 - 02.2025
Team Member
Yank Takeaway
04.2023 - Current
Team Member
McDonald’s
03.2022 - 10.2022
Completed year 10 -
Victor Harbor High School
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