Suzie Ingram
Gateshead,NSW
Summary
Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
16
16
years of professional experience
Work History
Active Unit Volunteer
NSW State Emergency Services
01.2022 - Current
- Assist in Training and Development with the Unit
- Active Unit Volunteer
- Social Club Committee member
- Catering Specialist
Assessing Coordinator
Suncorp
01.2013 - Current
- Company Overview: (AAMI, APIA, Suncorp, GIO, Vero, Bingle and Shannons)
- Provide High Customer Service focus (internal and external customers)
- Clear Communication skills including verbal and written communications
- Strong Decision-Making abilities to assess all relevant information
- Sound Data Analysis skills to identify common trends
- Workload Management in a fast-changing environment with overlapping tasks
- Managing positive relationships with key business units, peers, and Leaders
- Self-motivation while working actively in a team to achieve shared goals
- Sound knowledge of Business products and procedures
- Concern for excellence and attention to detail
- Appreciation of the sensitivity of information gathering coupled with a respect for confidentiality
- Strong computer literacy and ability to learn new systems easily
- Comfortable with objection and complaint resolution skills
- Manage customer expectations, mitigate claims cost leakage, and provide enhanced service levels
- Efficiently and accurately action incoming emails to the inbox
- (AAMI, APIA, Suncorp, GIO, Vero, Bingle and Shannons)
Claims Specialist Consultant
Suncorp
01.2011 - 01.2013
- Company Overview: (AAMI, APIA, GIO, Suncorp, Bingle.)
- Provide High Customer Service focus (internal and external customers)
- Clear Communication skills including verbal and written communications
- Strong Decision-Making abilities to assess all relevant information
- Sound Data Analysis skills to identify common trends
- Workload Management in a fast-changing environment with overlapping tasks
- Managing positive relationships with key business units, peers, and Leaders
- Self-motivation while working actively in a team to achieve shared goals
- Sound knowledge of Business products and procedures
- Concern for excellence and attention to detail
- Appreciation of the sensitivity of information gathering coupled with a respect for confidentiality
- Strong computer literacy and ability to learn new systems easily
- Comfortable with objection and complaint resolution skills
- Monitor customer trends to identify new and improvement opportunities
- First point of contact for telephone enquiries and lodgement of new claims
- Ability to demonstrate compassion and empathy for the customer
- (AAMI, APIA, GIO, Suncorp, Bingle.)
Sales and Service Consultant
Suncorp
01.2009 - 01.2011
- Company Overview: AAMI/APIA
- Complaint Resolution skills
- Provide High Customer Service focus (internal and external customers)
- Clear Communication skills including verbal and written communications
- Strong Decision-Making abilities to assess all relevant information
- Sound Data Analysis skills to identify common trends
- Workload Management in a fast-changing environment with overlapping tasks
- Managing positive relationships with key business units, peers, and Leaders
- Self-motivation while working actively in a team to achieve shared goals
- Sound knowledge of Business products and procedures
- Concern for excellence and attention to detail
- Appreciation of the sensitivity of information gathering coupled with a respect for confidentiality
- Strong people skills with a consultative sales approach
- Strong computer literacy and ability to learn new systems easily
- AAMI/APIA
Skills
- Positive attitude
- Work Planning and Prioritization
- Team leadership & development
- Client relationships
- Claims processing
- Teamwork and collaboration
- Claims investigation
- Customer relations
Timeline
Active Unit Volunteer
NSW State Emergency Services
01.2022 - Current
Assessing Coordinator
Suncorp
01.2013 - Current
Claims Specialist Consultant
Suncorp
01.2011 - 01.2013
Sales and Service Consultant
Suncorp
01.2009 - 01.2011
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