Suzie Slabosz
COSGROVE,Queensland
Summary
I strive to pursue a career utilizing the experiences gained. Being a committed and dedicated employee, I am prepared to engage myself to the fullest and become a valuable asset to my employer and to learn a range of experiences and use them to my fullest ability.
As a High-energy hand on Store Manager, i bring extensive experience in cafe settings and set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
Overview
21
21
years of professional experience
Work History
Store Manager
The Coffee Club Werribee
01.2024 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Coffee Club - Area Manager
The Coffee Club
09.2022 - 01.2024
- Led a team to achieve company goals and targets consistently, fostering a positive work environment.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Overseen 5 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Store Manager - Multi Sights
Coffee Club
06.2009 - 09.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reported issues to higher management with great detail.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Manager
Giardini Pizza & Pasta
01.2008 - 08.2013
- Rostering, Managing staff, Cash handling, Customer service, Banking money, Stock ordering, Alcohol Ordering, Stock take, Customer complaints, Budgets.
- Working in a high volume restaurant, Bar/ cocktail making at a high level
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Centenry Hotel
09.2007 - 01.2008
- Opened a new restaurant upstairs of the popular pub, Hiring staff, Ordering stock, Successfully running busy functions of over 300 people, Working as part of a large management team, All aspects of running a restaurant and bar, Working in a pub environment, Tab and Gaming
Manager/ Head Chef
Giardini Pizza & Pasta
04.2003 - 11.2007
- Hiring Staff, Rostering, handling cash/ banking
- Preparing & making Pizza & pasta to order,
- Using chemicals, Clean premises and equipment
- Applying work place health & Safety, Use basic methods of cookery
- Running all aspects of a kitchen, ordering and creating nightly specials
Education
Diploma Hospitality Management -
Barrier Reef TAFE Townsville
High School Diploma -
Charters Towers State High School
2001
Skills
- Schedule Management
- Policies and Procedures
- Scheduling
- Quality Assurance
Personal Information
Date of Birth: 12/02/84
Certificates Obtained
- 2003, Diploma Hospitality Management
- 2012, Responsible Service of Alcohol QLD
- 2012, Responsible Service of Gaming QLD
- 2017, Nationally recognized Barista Course
- 2023, Food handler’s certificate
- 2023, Certificate in Accounts Administration & Payroll, MYOB and Xero
Personal Characteristics
- I am well organized
- Work well under pressure
- Always willing to learn new skills
- Dependable and punctual
- Display capacity to work independently
- Maintain a positive attitude
- Tidy person
- Very friendly and reliable
Hobbies and Interests
- Socializing with friends and family
- Meeting new people
- Going to the gym
Timeline
Store Manager
The Coffee Club Werribee
01.2024 - Current
Coffee Club - Area Manager
The Coffee Club
09.2022 - 01.2024
Store Manager - Multi Sights
Coffee Club
06.2009 - 09.2022
Manager
Giardini Pizza & Pasta
01.2008 - 08.2013
Centenry Hotel
09.2007 - 01.2008
Manager/ Head Chef
Giardini Pizza & Pasta
04.2003 - 11.2007
Diploma Hospitality Management -
Barrier Reef TAFE Townsville
High School Diploma -
Charters Towers State High School
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