Summary
Overview
Work History
Education
Skills
Hobbies and Interests
FURTHER INFORMATION
Timeline
StoreManager

Suzie Surbevska

Burnside,Australia

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Store Manager

Bjorn Lucky
02.2016 - Current
  • Championed change management efforts, successfully guiding the organization through periods of transition and growth.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Managed company budgets, ensuring financial stability and long-term profitability.
  • Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
  • Onboarded new employees with training and new hire documentation.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Submitted orders for new inventory.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed point of sale opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Manager

Sunbeam
01.2010 - 01.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Store Manager

Danielas Boutique
01.2002 - 01.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High school -

Warrawong High School
01.1992

Skills

  • Flexible
  • Reliable
  • Quick Learner
  • Open to new ideas
  • Keen to learn
  • Able to work in a team environment
  • Excellent written and verbal skills
  • Dependable
  • Able to listen and carry out instructions
  • Able to work in a professional manner
  • Able to work unsupervised
  • Excellent in using my own initiative when required
  • Staff training and development
  • Decision-making
  • Customer service
  • Team leadership
  • Coaching and mentoring

Hobbies and Interests

I enjoy meeting people, soccer, footy. I also like to go to the movies and spend quality time with my family.

FURTHER INFORMATION

  • I have over20 years of experience in the Sales industry including the customer service field.
  • This experience ranges from being a department manager to store managing and supervising small teams of individuals.
  • My dedication to achieving both my goals and those of my employer is evident through my steady progression to my current position as an in store sales manager.
  • I am dedicated and diligent individual who always strives to succeed.
  • Long hours and weekend work are not new to me, as I understand that success is a result of dedication and devotion.
  • New challenges are my driving force and I believe that such a company like this can benefit greatly from my experience.
  • I am very autonomous and able to confidently lead, supervise and mentor teams of sales representatives to achieve the sales goals.
  • I am very customer focused and my ability to relate and interact with people on many levels makes it easy for me to develop strong relationships with customers and staff.
  • I understand what it takes to work with kids and help and mentor as a support person I have never been afraid of hard work and long hours.
  • My education exceeds the year12 level. I have undertaken several courses that have developed my skills in the sales area, which I have effectively put into practise with my current employer.

Timeline

Store Manager

Bjorn Lucky
02.2016 - Current

Assistant Manager

Sunbeam
01.2010 - 01.2015

Store Manager

Danielas Boutique
01.2002 - 01.2009

High school -

Warrawong High School

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Suzie Surbevska