Suzy Erceg
The Rocks,NSW
Summary
Experienced General Manager with a 10-year proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Strong leader and problem-solver, dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals.
Overview
10
10
years of professional experience
Work History
General Manager AU& UK
WalkerBai
09.2021 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Established strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms saving 5% overhead
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover by 10%
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Executive Business Support
LS Australia
01.2017 - 01.2021
- Conducted market research to inform strategic decision-making for business growth initiatives.
- Created positive work environment by promoting open communication channels between colleagues as well as resolving conflicts swiftly when they arose.
- Analyzed industry trends which improved competitive positioning by adapting product offerings accordingly.
- Provided exceptional administrative support by managing calendars, drafting correspondence, and organizing filing systems for streamlined operations.
- Streamlined office operations by implementing efficient task management systems and digital file organization.
- Spearheaded process improvements by identifying inefficiencies and implementing best practices for increased productivity by over 10%
- Developed comprehensive training materials to facilitate onboarding of new employees, ensuring smooth integration into the team.
- Improved client satisfaction, promptly addressing concerns and providing solutions for their needs raising
- Championed change management initiatives to drive continuous improvement and increased efficiency across business functions.
- Collaborated with stakeholders to establish clear goals and objectives, driving successful project outcomes.
- Reduced operational costs with thorough budget analysis and eliminating unnecessary expenses.
- Managed complex projects, coordinating cross-functional teams to meet deadlines and deliver results.
- Negotiated contracts with vendors, securing favorable terms that benefit company bottom line.
- Delivered exceptional customer experiences and promoted strong relationships.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Served as corporate liaison for finance, IT, and marketing departments.
General Manager
E&S Australia
01.2016 - 01.2017
- Oversight of daily operations, review of performance goals to drive strategic growth by 10% in line with plans.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels. above 80%
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Trained and guided team members to maintain high productivity and performance metrics.
Strategic Business Partner
E&S Australia
01.2015 - 01.2016
- Developing and implementing policies, including finance, administration, marketing, communication, IT HR, WHS.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Managed cross-functional teams of over 50 staff to deliver high-quality projects on time and within budget.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
Skills
- Strategic Planning
- Leadership
- Operational Management
- Business Compliance
- Process Improvement & Implementation
- Project Management
- Leadership and team building
- Operations Management
- Team training and development
- Vendor relationships
Industryexperience
- Strategic Planning
- Leadership
- Operational Management
- Business Compliance
- Process Improvement & Implementation
- Executive Management HNWI
- Project Management
- Business Service Management
- Research & Analysis
- Major Project works
Timeline
General Manager AU& UK
WalkerBai
09.2021 - Current
Executive Business Support
LS Australia
01.2017 - 01.2021
General Manager
E&S Australia
01.2016 - 01.2017
Strategic Business Partner
E&S Australia
01.2015 - 01.2016
Similar Profiles
TOMAS ROGERSTOMAS ROGERS
SENIOR PORTFOLIO MANAGER - JACK DANIEL'S PREMIX at BROWN-FORMANSENIOR PORTFOLIO MANAGER - JACK DANIEL'S PREMIX at BROWN-FORMAN
Corey-Jay KowolskiCorey-Jay Kowolski
Security Support Officer at Linfox ArmaguardSecurity Support Officer at Linfox Armaguard
Jiayi (Yasmin) YangJiayi (Yasmin) Yang
Sales Associate at East Ryde Super CellarsSales Associate at East Ryde Super Cellars