Sven Kassil

• Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
• Maintained work vehicles and equipment.
• Loaded and unloaded trucks and trailers.
• Felled trees carefully to avoid damage to property and landscape.

• Developed project plans identifying key issues, approaches and performance metrics.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Led and managed staff of 10 team members engaged in administering complex IT infrastructure.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Spearheaded compliance efforts and developed best practices to drive continual process improvements.

• Lvl 1 & 2 support through remote assistance in the WLAN and LAN area (primarily in the Cisco and HP environment)
• Conducting various performance tests using test setups with the assistance of Wireshark.
• Network analyses upon customer requests followed by error correction or redesign of the Network

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Tightened or replaced bolts and gaskets to repair leaks.
• Maintained compliance with all safety procedures from both client and employer.
• Operated forklifts, bobcats and track hoes.
• Removed boiler casings, grades, handrails, manhole, and hole covers to facilitate access to boilers or other vessels for repair.