Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Affiliations
Timeline
Generic

Sven Tydeman

Varsity Lakes,QLD

Summary

A multi-award winning musician and highly motivated individual who is self-disciplined. With an array of professional skills and experience in a variety of roles, also successful at maintaining strong customer relations and client engagement, whilst managing multiple priorities with a positive attitude. Excels in customer service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Network Officer

Translink
09.2020 - Current
  • Engaged with customers professionally and courteously to cultivate a welcoming atmosphere.
  • Maintained working knowledge of products, software, network representatives, tools, and systems.
  • Handled interactions promptly and with courteous professionalism.
  • Mentored 3 x network officers to 100% competence.
  • Performed supervisor operational duties.
  • Adhered to mandatory training requirements and excelled in results.

Bus Operator

Surfside Buslines
02.2018 - 09.2020
  • Received excellent customer reviews for friendly, punctual transport services.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Aided passengers with disabilities or special needs.
  • Assisted passengers with inquiries and requests during trips.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Acted calmly, productively, and professionally under pressure for helpful emergency response.

Audio Visual Technician

Kings Christian College
03.2018 - 02.2019
  • Set up projectors, laptops and microphones for live presentations & performances
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Provided technical support to event staff and presenters, reducing technical issues and delays.
  • Maintained and troubleshot audio and visual equipment to minimise downtime.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Performed service and system maintenance as directed.

Music Producer / Songwriter / CEO

Kittygroove Productions
02.2003 - 03.2018
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Established and maintained strong relationships with clients and strategic partners.

Education

Bachelor of Arts - Music Performance

Australian Institute of Music
Sydney
1999

Skills

  • Customer Experience
  • Customer Satisfaction
  • Community Relations
  • Active Listening
  • Critical Thinking
  • Customer Relationship Management
  • Recordkeeping Strengths
  • Networking
  • People Person

Accomplishments

    COMMENDATIONS

    TransLink / Department of Transport and Main Roads

    Surfside

    STA (NSW)


    MULTI-AWARD WINNING SONGWRITER

Certification

Australian Wide First Aid Certificate (Current)

Provide First Aid - HLTAID011

Provide CPR - HLTAID009


Blue Card - Working with Children

Additional Information

References:

Steve Iuliano, Head of Professional Learning, The School Locker (Harvey Norman), 0408 868 878

Laurie Bere, Team Supervisor, Translink, 0421 419 637

Diego Palacio, Personal Reference, 0433 775 457

Affiliations

Glow Church, Gold Coast

Australian Performing Rights Association (APRA)

Timeline

Senior Network Officer

Translink
09.2020 - Current

Audio Visual Technician

Kings Christian College
03.2018 - 02.2019

Bus Operator

Surfside Buslines
02.2018 - 09.2020

Music Producer / Songwriter / CEO

Kittygroove Productions
02.2003 - 03.2018

Bachelor of Arts - Music Performance

Australian Institute of Music

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Sven Tydeman