Svetlana Tomeska
Cordeaux Heights
Summary
A passionate and goal-oriented individual, driven and motivated to help organisations thrive and achieve key results. Skilled in prioritising and managing competing demands independently while delivering excellent customer service. Well-developed interpersonal and communication skills to work effectively with a broad audience.
Overview
15
15
years of professional experience
Work History
Assistant Stylist
Decjuba
05.2022 - Current
- Providing excellent customer service, assisting shoppers in finding the right products, and ensuring the store is well-organized and visually appealing
- Greeting customers, answering queries, processing sales transactions, restocking merchandise, and maintaining a clean and inviting store environment
Retail Assistant
ALDI Stores
01.2020 - 04.2022
- Provided excellent customer service by greeting and helping shoppers
- Stocked shelves with merchandise and ensured items were properly labeled
- Operating registers and calculating change manually
Childcare Educator
Thrive Early Learning Centre
10.2017 - 02.2019
- Assisting in the preparation, implementation, and evaluation of developmentally appropriate programs for individual children and groups
- Recording observations of individual children and groups for program planning purposes, including keeping records of children's progress, routines, and interests
Administration Officer
Marina Cottage Early Learning Centre
03.2016 - 01.2017
- Manage the day-to-day administration function including, but not limited to, operational processes and procedures related to events, risk management, attendance, enrolments, calendar, parent queries, filing and providing support to the Director
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner
Administration Officer
Junior Einstein Nurturing Centre
12.2013 - 12.2015
- Support the operations of the childcare centre, including, but not limited to, handling phone inquiries, greeting parents and children, managing enrolments, maintaining records, processing payments, and assisting with daily office tasks
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner
Customer Service Assistant
Woolworths
12.2009 - 11.2013
- Answer customer queries and complaints in a courteous manner
- Cash handling and registering transactions
- Ensure a great customer experience
- Answering inbound calls and managing the service desk during the night shifts
Education
Certificate II - Retail
TAFE Illawarra
Certificate III - Early Childhood Education and Care
TAFE Illawarra
Certificate II - Community Services
TAFE Illawarra
Working with Children
Skills
- Exceptional written and verbal communication skills, excelling in customer service in a fast-paced environment
- Demonstrated ability to be a team player and work cooperatively with all members towards company values, policies, and procedures
- Well-developed interpersonal skills
- Excellent time management, organisational and administrative skills
- Ability to prioritise and manage competing demands
- Strong computer skills with accuracy and attention to detail
Timeline
Assistant Stylist
Decjuba
05.2022 - Current
Retail Assistant
ALDI Stores
01.2020 - 04.2022
Childcare Educator
Thrive Early Learning Centre
10.2017 - 02.2019
Administration Officer
Marina Cottage Early Learning Centre
03.2016 - 01.2017
Administration Officer
Junior Einstein Nurturing Centre
12.2013 - 12.2015
Customer Service Assistant
Woolworths
12.2009 - 11.2013
Certificate III - Early Childhood Education and Care
TAFE Illawarra
Certificate II - Community Services
TAFE Illawarra
Working with Children
Certificate II - Retail
TAFE Illawarra
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