Summary
Overview
Work History
Education
Skills
Timeline
Generic

Svjetlana Krnetic

Dee Why ,Nsw

Summary

Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 5 years of experience building community and developing social skills through incremental therapeutic techniques. Caring and empathetic support worker with 5 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

18
18
years of professional experience

Work History

Support Worker

Right At Home Care
09.2021 - 11.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.

Support Worker

Home Instead
11.2019 - 11.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.

Customer Service Officer

Kmart
11.2005 - 11.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Counter Manager

Myer L’Oréal Luxury
11.2008 - 11.2010
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Organized sale events and created eye-catching product displays to attract customers to Type counter.

Education

Cert 3 - Meetings And Events

TAFE
Liverpool, NSW

Year 12 -

Bonnyrigg High School
Bonnyrigg, NSW

Community Service Cert 3 - Community Services

TAFE Nsw
Liverpool, NSW

Skills

  • Emotional Support
  • Presentation Design
  • Transcription and Dictation
  • Spreadsheet Development

Timeline

Support Worker

Right At Home Care
09.2021 - 11.2023

Support Worker

Home Instead
11.2019 - 11.2021

Counter Manager

Myer L’Oréal Luxury
11.2008 - 11.2010

Customer Service Officer

Kmart
11.2005 - 11.2016

Cert 3 - Meetings And Events

TAFE

Year 12 -

Bonnyrigg High School

Community Service Cert 3 - Community Services

TAFE Nsw
Svjetlana Krnetic