Open To Work
Swan Lee
Retail Management
Southbank,VIC
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Regional ManagerStore DirectorBrand ManagerWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteLocation: Southbank, AUMelboourne
Open to relocation: Yes
Salary Range
$90000/yr - $200000/yrImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsWork from home optionSummary
Dynamic retail management professional with a proven track record in leading multi-store operations and driving significant sales growth. Strong commitment to team building and achieving results, ensuring adaptability to ever-changing business needs. Expertise in customer service, inventory management, and visual merchandising, complemented by creative problem-solving abilities and exceptional communication skills. Passionate about enhancing the shopping experience and optimizing store performance to exceed customer expectations and business objectives.
Overview
8
8
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Store Manager
GENTLE MONSTER
Melbourne, VIC
08.2024 - Current
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Cultivated a positive team culture focused on accountability, communication, and continuous improvement.
- Led team in achieving operational goals through effective resource allocation and workflow optimization.
- Developed training programs to enhance team performance and ensure adherence to company policies.
- Evaluated employee performance regularly, delivering constructive feedback to enhance individual contributions.
- Directed store operations, ensuring compliance with company policies and standards.
- Led team of managers to optimize staff performance and enhance customer satisfaction.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Manager
ZARA Inditex
Melbourne
11.2023 - Current
- Driven Sales with expert customer satisfaction, Sales Analysis and Visual Commercial Merchandising Strategies
- Developed and implemented a comprehensive departmental strategy, resulting in a 9% increase in productivity and sales
- Analysed Customer profile & Image strategies across market and trend to implement and create new ideas for the department weekly
- Managed Loss Prevention
- Rostered & Payroll Management of group up to 40 staffs
- Controlled and Wise Budgeting
- People Management
- Staff Training, Development and Performance Management
- Stock Inventory Management
- Operation BOH Management
- Cash Handling
- Multi Store Operation
Floor Manager
ZARA Inditex
Melbourne
04.2023 - 11.2023
- Coordinated visual merchandising efforts, aligning store displays with brand guidelines to enhance customer experience.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Developed staff schedules, balancing resource allocation to meet peak operational demands effectively.
- Led initiatives to improve customer engagement, resulting in increased loyalty and repeat business.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 4 times weekly by balancing cash drawers and reconciling credit card transactions.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Floor Supervisor
ZARA Inditex
Melbourne
02.2023 - 04.2023
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Implemented visual merchandising strategies to optimize product placement and enhance customer experience.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
Sales Assistant
ZARA Inditex
Melbourne
09.2022 - 02.2023
- Assisted customers in product selection, resulting in enhanced shopping experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained visual merchandising standards to align with brand guidelines.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
Front of House Supervisor
Delaware North
Melbourne
01.2022 - 07.2022
- Led daily operations, ensuring efficient guest service and satisfaction.
- Trained and mentored front-of-house staff in best practices and procedures.
- Implemented scheduling systems to optimize workforce management and coverage.
- Streamlined communication between kitchen and front-of-house teams for improved efficiency.
- Managed inventory levels, minimizing waste through proactive ordering practices.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Maintained high-quality food and beverage offerings for guests through rigorous quality control measures and regular menu updates.
Internship Student
Delaware North
Melbourne, VIC
02.2021 - 01.2022
- Maintained cleanliness and organization of common areas, promoting a welcoming environment for guests.
- Supported inventory management by tracking supplies and placing orders when necessary.
- Resolved guest inquiries and issues promptly, maintaining high levels of customer service satisfaction.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
Model
Freelance
Global
01.2019 - 08.2022
- Built a fashion portfolio that showcased an array of styles, resulting in multiple bookings with leading fashion brands
- Utilized social media platforms to promote the brand of clients and increase brand visibility
- Mastered the techniques of body language, poise, and facial expressions to create an effective look
- Participated in runway shows, fashion events, and photoshoots that generated positive publicity for clients
- Participated in TV commercials and print advertising campaigns that increased sales
- Visually commercial and professional knowledge of Fashion industry and styling
Interpreter
BanoBagi Plastic Surgery Clinic
Seoul, South Korea
01.2018 - 08.2018
- Facilitated clear communication between patients and medical staff during consultations and procedures.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Education
Bachelor of Business Management -
06.2020 - 06.2023
Advanced Diploma of Hospitality Management -
02.2019 - 03.2020
Korean Language
07.2017 - 07.2018
Government Test of Proficiency Highest Level 5 Achiever
Skills
- Multitasking and organization
- Problem-solving
- Customer service
- Store operations
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Recruitment and hiring
- Team building and leadership
- Training and mentoring
- Work Planning and Prioritization
- Documentation and reporting
- Payroll management
- Loss prevention
- Sales analysis
- Strategic planning
- Performance reviews
- Personnel development
- Project management
- Marketing and promotions
Certification
First Aid at Australian Red Cross February 2024 — February 2024
LANGUAGES
English
Korean
Burmese
Chinese
Timeline
Store Manager - GENTLE MONSTER
08.2024 - Current
Department Manager - ZARA Inditex
11.2023 - Current
Floor Manager - ZARA Inditex
04.2023 - 11.2023
Floor Supervisor - ZARA Inditex
02.2023 - 04.2023
Sales Assistant - ZARA Inditex
09.2022 - 02.2023
Front of House Supervisor - Delaware North
01.2022 - 07.2022
Internship Student - Delaware North
02.2021 - 01.2022
Monash University - Bachelor of Business Management,
06.2020 - 06.2023
Le Cordon Bleu - Advanced Diploma of Hospitality Management,
02.2019 - 03.2020
Model - Freelance
01.2019 - 08.2022
Interpreter - BanoBagi Plastic Surgery Clinic
01.2018 - 08.2018
MyongJi University - , Korean Language
07.2017 - 07.2018
Awards
New Face of the Year 2016 (Myanmar)
Hospitality Excellent in Industry Award from Le Cordon Bleu