Swapna Pawar
Point Cook,VIC
Summary
Results-driven Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 18 years of vast experience overhauling information technology projects. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Consulting Project Manager
Delivery Centric For Oracle Consulting
12.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Oversaw budget management for multiple projects simultaneously without compromising quality or deadlines.
- Boosted client satisfaction by delivering tailored consulting solutions.
- Planned, designed, and scheduled phases for large projects.
- Managed cross-functional teams to successfully complete projects on time and within budget.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated with stakeholders to define project objectives, scope, and deliverables.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout theengagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Maintained strict budgetary control on projects ranging from $800K to $1.2M and working with project teams to track costs and control expenditures without sacrificing quality
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
- Managed managed eight projects, realizing success through application of true cloud methodologies and exceptional leadership skills.
Senior Project Manager
Appscore International Pvt. Ltd.
02.2022 - 12.2022
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Closely collaborated with project members to identify and quickly address problems
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal
- Maintained schedules to meet key milestones at every project phase and within budget while serving as project leader
- Communicated project plans and progress to key stakeholders and project contributors.
Project Manager
Infosys Ltd.
03.2019 - 02.2022
- Identified plans and resources required to meet project goals and objectives
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Modified and directed project plans to meet organizational needs
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
- Developed project management roadmap to define project objectives, timelines, and milestones
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Directed large-scale development and implementation of systems and IT solutions to meet business needs and build client loyalty
- Maintained strict budgetary control on projects ranging from $700K to $1.2M and worked with project teams to track costs and control expenditures without sacrificing quality.
- Led diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
Project Manager
Infosys Ltd.
02.2016 - 03.2019
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Closely collaborated with project members to identify and quickly address problems.
Siebel Technical Consultant
KPIT Technologies Private Ltd.
03.2010 - 02.2016
- Oversaw daily operations to ensure high levels of productivity
- Created plans and communicated deadlines to ensure projects were completed on time
- Coded software solutions to specific design parameters, applying prescribed desires to technical detail planning
- Performed configuration and scripting development for Siebel tools to introduce new enhancements and updates
- Created documentation for managed Siebel environments to support multi-disciplinary development efforts
- Monitored networks and network devices to resolve technical problems quickly
- Planned and implemented Oracle Siebel upgrades
- Implemented, developed and tested installation and update of file servers, print servers and application servers
- Resolved issues and escalated problems with knowledgeable support and quality service
- Diagnosed and executed resolution for network and server issues
- Led server infrastructure development, quality assurance, staging and production systems
- Standardized job tasks and trained junior team members on industry best practices and standards
- Resolved problems, improved operations and provided exceptional service
- Oversaw daily operations to ensure high levels of productivity.
Technical Associate
Tech Mahindra Ltd.
02.2007 - 03.2010
- Onsite Coordinator: Worked for 6 Months at Client 'British Telecom' Location in Croydon, United Kingdom
- Installation and configuration of Siebel eCommunications 7.8 Gateway, Siebel App Server, Siebel Web Server Extension on various environments like Dev and Training
- Setting up Server Component, Component Groups, Enabling/Disabling component and component groups
- Siebel Server Administrator: Installation of Siebel Enterprise - Gateway servers, Siebel servers and Database servers, Siebel Tools and Siebel Clients
- Troubleshooting of all Siebel third party supporting applications
- Implementation of application technical solution to achieve business and user requirements
- Providing support to user in order to resolve system and application related issues, support to development and end to end teams
- Monitoring Siebel servers and troubleshooting Siebel server related problems
- Providing Siebel application Support and Maintenance of all Siebel environments (Test/Dev/Training/production).
Education
Post Graduate Diploma - Customer Relationship Management
06.2008
Bachelor of Engineering - Computer Science and Engineering
06.2005
Skills
- Client Relationships and satisfaction
- Budgeting and Forecasting
- Project planning and Coordination
- Waterfall and Agile
- Project Goals and Milestones
- Stakeholder Updates
- Project Scheduling
- Scope Management
- Multitasking abilities
- Change Management Process
- Systems Implementations
- Waterfall methodology
- Quality assurance
- Risk mitigation planning
- MS Project, JIRA, and Confluence
- Client satisfaction
- Detail Oriented
- Customer Relationship Management
- Work Planning and Prioritization
- Conflict Resolution
- Project planning and development
- Project tracking
- Schedule Management
- Stakeholder Communications
- Budgeting and forecasting
- Contract Management
- Project scope analysis
- Scrum Master
- Stakeholder Management
- Project Planning
- Agile Methodology
- Expense Reports
Certification
- Siebel 8 Administration, Oracle University, 10/01/10
- Certified Scrum Master, Scrum Alliance, 02/01/19
Timeline
Consulting Project Manager - Delivery Centric For Oracle Consulting
12.2022 - Current
Senior Project Manager - Appscore International Pvt. Ltd.
02.2022 - 12.2022
Project Manager - Infosys Ltd.
03.2019 - 02.2022
Project Manager - Infosys Ltd.
02.2016 - 03.2019
Siebel Technical Consultant - KPIT Technologies Private Ltd.
03.2010 - 02.2016
Technical Associate - Tech Mahindra Ltd.
02.2007 - 03.2010
Symbiosis University - Post Graduate Diploma, Customer Relationship Management
Dr. Babasaheb Ambedkar Marathwada University - Bachelor of Engineering, Computer Science and Engineering
- Siebel 8 Administration, Oracle University, 10/01/10
- Certified Scrum Master, Scrum Alliance, 02/01/19
Information Technology Domain
- Banking - Australia's largest Bank (Westpac and NAB)
- Telecommunication – United kingdom's largest telecom network.
Information Technology Domain
- Banking: Australia's largest Bank (Westpac,ANZ, Suncorp and NAB)
- Financial Institutions: Insurance companies ( Resolution Life, QIC, and DHL)
- Telecommunication is the United kingdom's largest telecom network.(BT)
- A world leader in power generation equipment ( Cummins)
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