Swapna Raghavan

• Teach Hindu Scriptures at NSW Schools: Delivered engaging and educational sessions on Hindu Scriptures, fostering cultural understanding and spiritual growth among students.
• Varied Roles in Local Events: Contributed to diverse local events, demonstrating versatility and commitment to community engagement.
• Emcee for Selected Local Events: Hosted and Managed local events, showcasing strong communication skills and enhancing event experiences.

• Business Consultant: Oversaw the full recruitment cycle, from job briefs to onboarding, including advertising, sourcing, interviewing, reference checks, salary negotiation, and offer extension.
• Recruitment Success: Effectively hired globally for Engineering, Customer Success, Product, and Sales teams, enhancing the talent acquisition process across the US, UK, and Australia reducing the time to hire by 25%.
• Relationship Management: Built and maintained relationships with Hiring Managers and Senior Leaders through weekly catch-ups, understanding future needs, and providing recruitment progress updates.
• Operational Efficiency: Managed demanding priorities while maintaining efficiency in operational processes.
• Candidate Experience: Ensured a positive candidate experience with thorough follow-up and professional communication.
• Market Insight: Assisted Hiring Managers in setting realistic expectations based on marketplace understanding and competitive landscape.
• ATS Management: Maintained and updated the automated applicant tracking system, documenting interactions, scheduling interviews, and creating nurturing campaigns.
• Internal ATS Reporting: Updated internal ATS (Preacta) to provide comprehensive analysis of recruitment activity.

Systems Used: Lever, Jobadder, Slack, LinkedIn Recruiter, Calendly, Humanprediction, and others.

Roles Hired: Software Engineers, Product Managers, Product Designers, Customer Success Managers, Head of Customer Success, Sales Operations.

• Led end-to-end recruitment efforts, collaborating with Hiring Managers and P&C to attract top talent for NTT's growth in NSW and nationally.
• Partnered with BU Heads/Managers to address hiring needs across Technology Services, Managed Services, and Digital Business Practices.
• Directed the full recruitment cycle: crafted compelling job ads, sourced high-caliber candidates, conducted pre-screenings, scheduled interviews, managed background checks, extended offers, and facilitated handovers to P&C.
• Enhanced employer brand by creating targeted social media campaigns, resulting in increased candidate engagement and interest.
• Partnered with external search firms when needed to augment internal resources and secure hard-to-find talent quickly.
• Optimized ATS management by ensuring accurate candidate tracking, developing talent pools, and producing insightful recruitment reports.
• Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.

Key Achievements:

• Successfully conducted a recruitment drive, filling 5 positions on the same day.
• Efficiently filled numerous hard-to-fill roles within budget constraints.
• Awarded Employee of the Quarter in 2019 and received multiple commendations from Hiring Managers.
• Recognized with the NTT ANZ End of Year Execute Award in 2020.

• Successfully closed multiple positions with a contribution margin ranging from 8-60% for the company.
• Experienced in SCM0007 and SCM0020 engagements.
• Collaborated with Talent Managers to efficiently fill open positions.
• Drafted Position Descriptions, managed email invites, and posted job advertisements.
• Proficient in utilizing Seek, LinkedIn Recruiter, and exploring innovative sourcing methods for candidates.
• Conducted phone and in-person interviews, performed reference checks, and coordinated the recruitment process through to closure.
• Contributed to employee engagement activities as a member of the Culture Club at AC3.
• Key Achievements: Closed a critical position at the Department of Education that had been open for over twelve months.
• Achieved the quickest turnaround time of under 1 hour for filling business-critical roles with the Government.
• Specialties: Network Engineers, Desktop Support, Service Desk Analyst, Windows Server Administrator, SAP BA, Solution Architect, System Administrator, Enterprise Architects, Network Administrator, Service Desk Analyst, ServiceNow Integration Consultants, Business Analyst, Change Manager and other varied roles.

• Managed end-to-end recruitment across all lines of business, focusing on attracting top talent and closing open positions.
• Reduced the average time-to-fill by 40% and lowered cost per hire by 20%.
• Achieved a 180% increase in employee headcount, significantly expanding the workforce through strategic recruitment and talent acquisition efforts.
• Developed a database of over 6,000 candidates and introduced standard MIS and job description templates.
• Monitored progress towards recruitment goals regularly, adjusting strategies as needed to achieve targets.
• Prepared effective job descriptions, offer letters, meeting invites, interview invitations, referral postings, LinkedIn postings, certificates of excellence, and branding materials.
• Handled HR Operations and served as a point of contact for additional support as needed.

Specialities: SAP ABAP, UI5, HANA, ABAP on HANA, PLM, PPM, PSCD, CRM, HR, BOBI, BI, EWM, WABAP, MII, MES, BD, AFS, ACM, Testing QM, Architect, .Net, C#, Network

• Sourced, screened, and shortlisted resumes using both traditional and non-traditional methods to identify suitable candidates.
• Drafted and advertised job requirements across various HR databases to attract potential candidates.
• Scheduled and coordinated interviews, ensuring timely follow-up with shortlisted candidates.
• Monitored candidate dashboards to ensure timely joining of selected candidates.
• Updated MIS and maintained turnaround times (TAT) to ensure efficient delivery.
• Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.